Sue Ellen Torrens
Philadelphia
Summary
Dynamic Human Resources Assistant with a proven track record at Stay At Home Homecare, adept at managing sensitive employee records and enhancing recruitment processes. Skilled in Microsoft Exchange and known for building customer trust through effective communication and a strong service mindset. Committed to fostering a compliant and supportive workplace environment.
Overview
9
9
years of professional experience
Work History
Human Resources Assistant
Stay At Home Homecare
Philadelphia
05.2024 - Current
- Managed employee records and maintained confidentiality in sensitive information.
- Assisted in recruitment efforts by screening resumes and scheduling interviews.
- Coordinated employee onboarding processes and ensured compliance with company policies.
- Supported payroll processing and addressed employee inquiries regarding compensation.
- Facilitated training sessions for new hires on company procedures and benefits.
- Organized employee files and ensured accurate documentation of personnel changes.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Initialized background checks for potential new hires.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Managed confidential employee information with discretion and integrity.
- Answered questions regarding salaries, benefits and other pertinent information.
- Gathered personnel records from other departments or employees.
- Updated employee database with changes in job title, salary information or contact details.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Conducted employment verification and background investigation to facilitate hiring process.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Searched employee files to obtain information for authorized persons and organizations.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Maintained employee records in compliance with state and federal regulations.
- Performed background checks on potential hires to ensure compliance with company standards.
- Updated HR databases with employee changes in position, salary, and personal information.
- Conducted background checks and employment verifications for potential hires.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Prepared and set up new employee orientations.
- Coordinated new employee onboarding with orientation scheduling and preparation.
Costumer Service Agent
GAT Ground Airline Support
Philadelphia
08.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
Caregiver
Vital Support Home Health Care
Philadelphia
06.2017 - 06.2018
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Bank Teller
Wells Fargo
Philadelphia
02.2016 - 03.2017
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Audited fellow teller currency to contribute to dual-control procedures.
Education
Banking Operation -
MBTI Business Training Institute
Santurce, PR09.2001
High School Diploma -
Dr. Jose M. Lazaro
San Juan, PR09.1999
Skills
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Understanding Customer Needs
- Multitasking and Prioritization
- Microsoft Exchange
- Patient and Empathetic
- Computer Proficiency
- Bilingual (Spanish, English)
Timeline
Human Resources Assistant
Stay At Home Homecare
05.2024 - Current
Costumer Service Agent
GAT Ground Airline Support
08.2019 - Current
Caregiver
Vital Support Home Health Care
06.2017 - 06.2018
Bank Teller
Wells Fargo
02.2016 - 03.2017
Banking Operation -
MBTI Business Training Institute
High School Diploma -
Dr. Jose M. Lazaro
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