Sugeide Gonzalez
Scranton
Summary
Dynamic manager with a proven track record at Scranton Roofing Pros, excelling in project management and team leadership. Enhanced operational efficiency through process improvements and staff training, fostering a culture of safety and productivity. Skilled in budget management and conflict resolution, driving successful project outcomes while maintaining high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Manager
Scranton Roofing Pros
05.2025 - Current
- Oversaw roofing project schedules, ensuring timely completion and adherence to safety standards.
- Managed team performance, providing training and mentoring to enhance skills and productivity.
- Developed and implemented process improvements to increase operational efficiency and reduce costs.
- Coordinated material procurement, optimizing supply chain management for project requirements.
- Evaluated subcontractor performance, ensuring quality workmanship aligned with company standards.
- Monitored job site safety compliance, conducting regular inspections to mitigate risks and enhance safety culture.
- Analyzed project budgets, identifying variances and implementing corrective actions to maintain financial controls.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Owner
Sue’s Cleaning Services
01.2023 - Current
- Managed daily operations and scheduling for cleaning staff to ensure timely service delivery.
- Implemented quality control measures that enhanced cleaning standards across residential properties.
- Developed training programs for new employees, improving team efficiency and service consistency.
- Fostered strong client relationships, resulting in increased customer satisfaction and repeat business.
- Managed day-to-day business operations.
Pro Services Specialist
Lowes Home Improvement Stores
05.2024 - 05.2025
- Assisted customers with product inquiries and service options to enhance satisfaction.
- Supported team in managing service requests and ensuring timely resolutions.
- Collaborated with colleagues to streamline operational processes and improve efficiency.
- Learned company systems and tools for effective service delivery and support.
- Organized workshops for both internal teams and external clients, promoting knowledge sharing across various disciplines within the industry.
- Maintained accurate records of customer interactions for future reference and analysis.
- Adapted quickly to new procedures and technologies, facilitating smooth workflow transitions.
Supervisor
Walmart
06.2017 - 06.2020
- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Led team meetings to communicate goals, performance expectations, and operational updates.
- Trained new employees on store procedures, customer service, and inventory management systems.
- Monitored inventory levels, coordinating replenishment efforts to maintain stock availability.
- Resolved customer inquiries and complaints promptly to enhance satisfaction and loyalty.
- Implemented process improvements that streamlined workflows and increased team efficiency.
- Fostered a positive work environment through effective communication and team-building activities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
High School Diploma - Educational Administration
Scranton High School
Scranton, PA06.2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Staff training and development
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Relationship building
- Project management
- Operations management
- Shift scheduling
- Staff development
- Sales techniques
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Lead generation
- Computer skills
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Manager
Scranton Roofing Pros
05.2025 - Current
Pro Services Specialist
Lowes Home Improvement Stores
05.2024 - 05.2025
Owner
Sue’s Cleaning Services
01.2023 - Current
Supervisor
Walmart
06.2017 - 06.2020
High School Diploma - Educational Administration
Scranton High School