Suhaley Mena
Indiana
Summary
Motivated social media specialist in the making seeking new opportunities in the communications field. Demonstrate proficiency in creating audience engaging writing with published work. Proven ability to lead a team to success with team leadership, operational management and a positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Writer
The Penn
09.2025 - Current
- Researched and analyzed trending topics to produce engaging articles.
- Developed content strategies aligned with audience interests.
- Collaborated with editors to refine article ideas, resulting in improved readability and relevance.
Service Manager
Chipotle
09.2024 - Current
- Assisted in managing service operations to ensure customer satisfaction and efficient workflow.
- Trained and supervised team of service staff members to meet business goals.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
Front Desk Associate
Stapelton Library
08.2023 - 09.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new front desk staff on procedures and customer service standards.
Team Leader
Panera Bread
06.2021 - 06.2023
- Led team in achieving daily operational goals through effective communication and resource allocation.
- Coordinated scheduling and task assignments to enhance workflow efficiency within the team.
- Trained new team members on processes, tools, and safety protocols to ensure compliance and performance.
- Implemented feedback mechanisms to address team concerns and improve morale and productivity.
Education
Bachelor of Science - Communications Media
Indiana University of Pennsylvania
Indiana, PA05-2026
High School Diploma -
York County School of Technology
York, PA06-2022
Skills
- Multimedia writing
- Customer service
- Staff management
- Verbal and written communication
Certification
ServSafe
Timeline
Writer
The Penn
09.2025 - Current
Service Manager
Chipotle
09.2024 - Current
Front Desk Associate
Stapelton Library
08.2023 - 09.2024
Team Leader
Panera Bread
06.2021 - 06.2023
Bachelor of Science - Communications Media
Indiana University of Pennsylvania
High School Diploma -
York County School of Technology