Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suhaley Mena

Indiana

Summary

Motivated social media specialist in the making seeking new opportunities in the communications field. Demonstrate proficiency in creating audience engaging writing with published work. Proven ability to lead a team to success with team leadership, operational management and a positive work environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Writer

The Penn
09.2025 - Current
  • Researched and analyzed trending topics to produce engaging articles.
  • Developed content strategies aligned with audience interests.
  • Collaborated with editors to refine article ideas, resulting in improved readability and relevance.

Service Manager

Chipotle
09.2024 - Current
  • Assisted in managing service operations to ensure customer satisfaction and efficient workflow.
  • Trained and supervised team of service staff members to meet business goals.
  • Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
  • Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.

Front Desk Associate

Stapelton Library
08.2023 - 09.2024
  • Managed front desk operations, ensuring smooth check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in training new front desk staff on procedures and customer service standards.

Team Leader

Panera Bread
06.2021 - 06.2023
  • Led team in achieving daily operational goals through effective communication and resource allocation.
  • Coordinated scheduling and task assignments to enhance workflow efficiency within the team.
  • Trained new team members on processes, tools, and safety protocols to ensure compliance and performance.
  • Implemented feedback mechanisms to address team concerns and improve morale and productivity.

Education

Bachelor of Science - Communications Media

Indiana University of Pennsylvania
Indiana, PA
05-2026

High School Diploma -

York County School of Technology
York, PA
06-2022

Skills

  • Multimedia writing
  • Customer service
  • Staff management
  • Verbal and written communication

Certification

ServSafe

Timeline

Writer

The Penn
09.2025 - Current

Service Manager

Chipotle
09.2024 - Current

Front Desk Associate

Stapelton Library
08.2023 - 09.2024

Team Leader

Panera Bread
06.2021 - 06.2023

Bachelor of Science - Communications Media

Indiana University of Pennsylvania

High School Diploma -

York County School of Technology
Suhaley Mena