Sujay Patel
Bridgeville
Summary
Dynamic retail and hospitality professional with a proven track record at MPG Hospitality Corporation, excelling in revenue generation and guest relations. Highly motivated to drive sales growth through strategic brand management and effective vendor interaction. Adept at problem-solving and enhancing customer satisfaction, consistently achieving operational excellence.
Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency.
Overview
20
20
years of professional experience
Work History
Retail Store Manager
House of Patels LLC
01.2024 - Current
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Customer Service Agent
Delta Airlines
03.2023 - Current
- Assisted passengers with check-in processes and boarding procedures.
- Resolved customer inquiries and complaints to enhance service experience.
- Coordinated baggage handling and ensured timely delivery to passengers.
- Utilized airline systems for ticketing, reservations, and flight information.
- Collaborated with team members to maintain operational efficiency during peak hours.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
Store Manager
Dipal Corporation
06.2006 - Current
- Led store operations, ensuring optimal customer service and satisfaction.
- Managed inventory levels, implementing effective stock control procedures.
- Trained and mentored staff, enhancing team performance and operational efficiency.
- Developed sales strategies to drive revenue growth and market presence.
- Analyzed sales data, identifying trends to inform merchandising decisions.
- Established strong vendor relationships to negotiate favorable terms and pricing.
- Implemented employee scheduling systems, optimizing labor costs and coverage.
- Conducted performance evaluations, fostering a culture of continuous improvement among staff.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
General Manager
MPG Hospitality Corporation
09.2013 - 12.2022
- Oversaw daily hotel operations, ensuring exceptional guest experiences and service standards.
- Developed and implemented strategic plans to enhance operational efficiency and profitability.
- Managed budgeting processes, analyzing financial reports to drive informed decision-making.
- Led staff recruitment, training, and performance management initiatives to build a high-performing team.
- Established and maintained relationships with vendors, enhancing supply chain efficiency and service quality.
- Implemented marketing strategies that increased brand visibility and attracted new clientele.
- Conducted regular inspections of facilities to ensure compliance with health and safety regulations.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Organized special events and promotions to attract new clientele while maintaining excellent relations with existing guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Increased customer service ratings through personable service.
Education
Bachelor of Science - Accounting
University of Pittsburgh
Pittsburgh, PA06-2007
Skills
- Brand Management
- Revenue generation
- Vendor interaction
- Guest relations
- Strong multi-tasking
- Problem-solving
- Retail operations
- Highly motivated
- Decision-making skill
- Sales growth
- Hospitality management
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Retail Store Manager
House of Patels LLC
01.2024 - Current
Customer Service Agent
Delta Airlines
03.2023 - Current
General Manager
MPG Hospitality Corporation
09.2013 - 12.2022
Store Manager
Dipal Corporation
06.2006 - Current
Bachelor of Science - Accounting
University of Pittsburgh