Sujey Cotto
York
Summary
Optimistic with a track record of self-improvement. Calm and collected in stressful situations with a successful track record of reducing customer dissatisfaction through recognition, decisive communication and solutions. Detail-oriented approach to solving problems. Willing to get a job in which I can develop and expand my knowledge.
Overview
9
9
years of professional experience
Work History
Packer
UNFI, United Natural Foods
02.2023 - 11.2023
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Payer Customer Service Receiver
Coopaca
11.2021 - 10.2022
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
Cashier
Walmart
06.2018 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Administrative Assistant
Dewey University
02.2015 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained inventory of office supplies and placed orders.
Education
Associate Degree - Medical Billing
Dewey University
Bayamón, P.R08-2017
High School Diploma -
Colegio Educativo Del Caribe
San Juan, P.R08-2016
GED -
John Dewey College
Bayamón, P.R01-2013
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Compliance awareness
- Sales proficiency
- Client confidentiality
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- File organization
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Packer
UNFI, United Natural Foods
02.2023 - 11.2023
Payer Customer Service Receiver
Coopaca
11.2021 - 10.2022
Cashier
Walmart
06.2018 - 11.2020
Administrative Assistant
Dewey University
02.2015 - 09.2017
Associate Degree - Medical Billing
Dewey University
High School Diploma -
Colegio Educativo Del Caribe
GED -
John Dewey College
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