Sumaiya Marzan
Tannersville
Summary
Experienced lifeguard with proven leadership as DECA President and Vice President, enhancing team management capabilities. Utilizes First Aid/CPR and OSHA certifications at Camelback Resort to prioritize guest safety. Strong background in customer service roles at Chick-fil-A, Red Robin, and Vera Bradley, improving communication and guest relations skills. Committed to maintaining high standards and a proactive work ethic.
Overview
2
2
years of professional experience
Work History
Lifeguard
Camelback Resort
Tannersville
05.2024 - Current
- Monitoring safety of guests in and around all designated zones, ensuring compliance with safety protocols.
- Providing clear and friendly communication to guests, addressing inquiries, sharing safety information, and responding to concerns promptly.
- Fostered positive guest experiences by making one-on-one connections, creating a welcoming and memorable atmosphere.
Sales Associate
Vera Bradley
Bartonsville
06.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Restaurant Hostess
Red Robin
Bartonsville
05.2023 - 12.2023
- Answered customer questions about hours, seating, and menu information.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
Education
Monroe County Technical Institute - Business & Hospitality Management
Monroe County Technical Institute
Bartonsville, PA06.2025
Pocono Mountain East High School -
Pocono Mountain East High School
Tannersville, PA06-2025
Skills
- Strategic Leadership
- First Aid/CPR
- Effective Communication
- Conflict Resolution
- Safety compliance
- Customer Service
Accomplishments
- DECA President, 08/2023 - 05/2024, Leading and organizing events while promoting leadership and professional development.
- DECA VP, 08/2024 - 05/2025, Leading and organizing events while promoting leadership and professional development.
- DECA Competitions, 2023-2024, Earning second place both years.
- Skills USA seminar, 2023, Recognizing leadership abilities and providing networking and professional growth opportunities.
Timeline
Lifeguard
Camelback Resort
05.2024 - Current
Sales Associate
Vera Bradley
06.2023 - 12.2023
Restaurant Hostess
Red Robin
05.2023 - 12.2023
Monroe County Technical Institute - Business & Hospitality Management
Monroe County Technical Institute
Pocono Mountain East High School -
Pocono Mountain East High School