Summer Hodgson
Marysville
Summary
Well rounded professional with extensive experience in guest relations and customer service, notably as a Lead Hostess at Outback Steakhouse. Proven ability to train and develop team members while maintaining the guest experience and high cleanliness standards. Recognized for effectively managing guest waitlists, enhancing customer satisfaction, and fostering a welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Lead Hostess
Outback Steakhouse
10.2022 - 11.2025
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
- Trained new hosts on customer service standards and procedures, as well as providing internal leadership in group shifts
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted in bussing, cleaning, and resetting tables to maximize efficiency.
Sales Associate
Journeys Kidz
02.2022 - 09.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to meet sales goals and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies.
Cashier
Giant Food Stores
09.2021 - 09.2022
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas.
- Operated cash register for cash, check, and credit card transactions.
Dining Specialist
Messiah Lifeways At Messiah Village
08.2020 - 11.2020
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked to provide our elderly residents with plated meals to their specifications.
- Efficiently cleaned up after meal times to ensure a safe and clean environment was maintained.
- Ensured cleanliness in the kitchenette to lessen the risk of infection and COVID-19 in the residence.
Education
High School Diploma -
Northern York County Highschool
Dillsburg, PA06-2023
No Degree - Cosmetology
Cumberland Perry Vocational Technical School
Mechanicsburg, PA06-2023
Skills
- Guest relations
- Customer service
- Team leadership, training and development
- Cleanliness standards
Timeline
Lead Hostess
Outback Steakhouse
10.2022 - 11.2025
Sales Associate
Journeys Kidz
02.2022 - 09.2022
Cashier
Giant Food Stores
09.2021 - 09.2022
Dining Specialist
Messiah Lifeways At Messiah Village
08.2020 - 11.2020
High School Diploma -
Northern York County Highschool
No Degree - Cosmetology
Cumberland Perry Vocational Technical School