Summer Kutzer
Schnecksville
Summary
Qualified Office Administrator with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
With over 4 ½ years of experience as a versatile server, consistently delivering top-level customer service to various establishments in the Lehigh Valley area, including golf courses, restaurants, and diners. Proficient in using POS terminals, managing orders, and taking on roles from a host to a waitress. Beverage cart attendant experience further honed skills as a waitress. Mastery in upselling and independently handling customer inquiries. Excelled in collaborating with team members to optimize service efficiency and foster a positive work environment. Eager college student seeking opportunities to leverage and grow experience within the world of business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
A&A Limousine Service
07.2024 - Current
- Serve as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinate and dispatche drivers effectively, demonstrating problem-solving and time-management abilities.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintaine accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Head Hostess
Edge Restaurant
01.2023 - 01.2024
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supervise and coordinate host/hostess staff, assigning duties and ensuring smooth operation during shifts.
- Coordinated with servers, kitchen staff, and management in order to streamline the seating process for increased efficiency and reduce wait times
- Maintain hostess station organization and cleanliness, including menus, reservation books, and guest waiting areas
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
Beverage Cart Attendant Manager
The Club at Twin Lakes (Iron Lakes)
08.2018 - 01.2021
- Managed an upsell of food and beverage sales that I alone made 30,000 dollars in revenue in the month of June as a part-time worker. Was named the Top Three Salesman.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Implemented creative marketing strategies for advertising daily specials, resulting in increased sales of featured products.
- Achieved safe food and beverage handling standards by strictly adhering to sanitation guidelines during food preparation and storage processes.
- Coordinated with event planners to provide custom beverage offerings for tournaments and special occasions, enhancing overall guest experiences.
- Ensured proper maintenance of the beverage cart vehicle, conducting routine checks and reporting any issues promptly for timely repair.
- Navigated challenging terrain safely while driving the beverage cart, minimizing potential damage to both the vehicle and golf course property.
Sale's Associate
Dorneyville Beverage
01.2022 - 01.2023
- Demonstrate deep knowledge of various beer types, flavors, and brewing techniques to then recommend and upsell products to increase sales revenue
- Provide exceptional customer service to clients in-store or over the phone and assist customers in selecting appropriate beers based on preferences and occasions
- Ensured products were properly labeled and priced, with a focus on maximizing sales and customer interest
- Monitor and maintain adequate levels of beers and related merchandise, as well as effectively processing all transactions using a POS system
- Most importantly, adhere to all alcohol beverage control regulations and safety standards
Hostess and Bus Girl
Country View Diner
04.2018 - 10.2019
- As the hostess, I was in charge of the register, handling money and credit card transactions while interacting with customers and ensuring excellent service from the moment they walk into the moment they leave
- Maintain cleanliness of dining areas, including floors and furniture, as well as clear and reset tables promptly to maintain a clean and organized dining environment
- Assist servers by refilling drink orders and delivering bread or other items
- Remove used dishes and glassware efficiently to facilitate table turnover
- Ensured availability of clean utensils, napkins, and other dining essentials by restocking stations and assisting with inventory management
Hostess
Henry's Salt Of the Sea
11.2014 - 06.2018
- Maintained all activities regarding reservations all hand-written on paper as well as answer incoming calls to the restaurant and provide appropriate service
- Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Liaised between guests and restaurant staff to ensure smooth communication and timely service by managing the flow of guests into the dining and bar areas
- Maintain hostess station organization and cleanliness, including menus, reservation books, and guest waiting areas
- Assisted guests with menu navigation and provided recommendations as needed but also through taking to-go or pickup orders
Sale's Associate
Kohl's
10.2021 - 01.2022
- Process transactions accurately using POS systems, handling cash, credit cards, gift cards, and coupons
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greet and assist customers in a friendly and professional manner in every department as a Kohl's associate
- Assist customer with inquiries, concerns, and complaints promptly and professionally
- Increased product visibility by strategically organizing and displaying merchandise in high-traffic retail areas.
- Worked closely with co-workers to achieve store targets, participated in team meetings, and contributed to improving operational efficiency
- Efficiently managed incoming online and mobile orders, ensuring accurate selection, packaging, and timely delivery or pick-up
Education
Business Administration - Leadership Concentration
Cedar Crest College
Allentown, PA03.2025
High School - Honors and AP classes
Parkland High School
Allentown, PA06.2021
Skills
- Ability to Work Under Pressure
- Sales Proficiency
- Proficient customer Service
- Teamwork and Collaboration
- Data entry
- Expertise in POS Technology
- Scheduling Coordination
- Problem-solving abilities
Certification
- Pennsylvania Bartending RAMP certification, 06/01/23, 06/01/25
- Pennsylvania CPR program, 06/01/23, 06/01/25
Timeline
Office Manager
A&A Limousine Service
07.2024 - Current
Head Hostess
Edge Restaurant
01.2023 - 01.2024
Sale's Associate
Dorneyville Beverage
01.2022 - 01.2023
Sale's Associate
Kohl's
10.2021 - 01.2022
Beverage Cart Attendant Manager
The Club at Twin Lakes (Iron Lakes)
08.2018 - 01.2021
Hostess and Bus Girl
Country View Diner
04.2018 - 10.2019
Hostess
Henry's Salt Of the Sea
11.2014 - 06.2018
Business Administration - Leadership Concentration
Cedar Crest College
High School - Honors and AP classes
Parkland High School
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