Sunny Hindman
Emlenton
Summary
Energetic and solution-oriented individual with a talent for customer service and excellent communication abilities. Skilled in addressing customer inquiries and resolving complaints, while efficiently managing multiple tasks. Known for delivering top-notch service and cultivating strong customer relationships.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Disabled Veterans Solutions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Costumer Service Representative
Continental Finance Company, LLC
- Current
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of 6 minutes
- Provided exceptional customer service by promptly responding to inquiries and resolving issues.
- Built strong relationships with customers through active listening and empathy.
- Resolved billing discrepancies by collaborating with the finance team.
- Utilized CRM software to document customer interactions and maintain accurate records for future reference
- Identified opportunities for upselling and cross-selling products based on customer needs and preferences.
- Collaborated with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues
- Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns
- Remote
Universal Agent
Armstrong Group
- Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities and product troubleshooting.
- Respond to customer correspondence in appropriate time and manner.
- Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers.
- Help achieve company sales/upgrade goals by consulting with customers on available products and services.
- Use provided training materials and job aids to quickly and accurately resolve customer issues.
- Create and maintain customer files including confidential information.
- Present a quality presentation of company products and services.
- Assist in achieving all system, team, and individual customer service goals and standards.
- Assist with other assigned duties and administrative tasks.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Delivered exceptional service by consistently exceeding performance metrics and quality standards.
Education
B.S. - Psychology
University Of Phoenix
Phoenix, AZ01.2013
Accounting Clerk - undefined
Abdill Career College
Medford, OR01.2009
Skills
- General ledger balance verification
- Budgeting and forecasting
- Experience with Windows environments
- Cash management
- Retail merchandising
- Point of sale expertise
- Ledger management expertise
- Financial ledger management
- Experienced with Google Docs
- Transaction processing skills
- Tax preparation experience
- Skilled in PDF editing using Adobe Acrobat
- OSHA safety standards expertise
- Proficient typing skills
- Organizational time strategies
- Effective leadership
- Technical issue resolution
- Financial documentation expertise
- Financial account reconciliation
- Accurate inventory management
- Data analysis skills
- Data gathering
- Experienced in English communication
- Financial statement reconciliation
- Production management
- Experience in staff supervision
- Skilled in digital tools
- Balance sheet analysis
- Precision machining
- Data organization
- Reflective writing
- Payroll management
- Financial account reconciliation
- Mechanical assembly
- Personal care assistance
- Invoice processing
- Office operations management
- Skilled in QuickBooks financial management
- Accounts receivable management
- Safe driving practices
- Proficient in medical terminology
- Accounts receivable management
- Financial account reconciliation
- Client support
- Effective conflict resolution
- Proficient in Microsoft Access applications
- Critical analysis of documentation
- Skilled in safe medication administration
- Supply chain purchasing
- Order data entry
- Fundamental mathematics
- Mixology expertise
- Invoice processing
- Proven sales expertise
- Elderly care expertise
- Dispute resolution
- Results-driven
- Effective client communication
- Call center experience
- Appointment scheduling
- Client relationship building
- Goal oriented
Certification
- First Aid Certification
- Drivers License
- CPR Certification
Timeline
Costumer Service Representative
Continental Finance Company, LLC
- Current
Accounting Clerk - undefined
Abdill Career College
Customer Service Representative
Disabled Veterans Solutions
Universal Agent
Armstrong Group
B.S. - Psychology
University Of Phoenix
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