Susan A. Hiden
Wellsville
Summary
Dynamic and detail-oriented CCMA with extensive experience at UPMC Pinnacle Medical Group. Expert in phlebotomy and injection administration, complemented by strong communication skills. Proven track record in enhancing patient care and maintaining high-quality standards in medical practices. Committed to continuous improvement and effective teamwork in fast-paced environments.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
CCMA
UPMC Pinnacle Medical Group
Mechanicsburg
11.2011 - Current
- Administer injections to infants, toddlers, and adults
- Perform blood draws for children and adults
- Conduct EKGs, ear lavages, and assist with procedures
- Record vital signs and room patients
- Manage computer scheduling, tasks, and forms
- Train staff, manage inventory, and perform quality controls
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Provided assistance to medical staff in performing minor surgical procedures.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Kept facility stocked with necessary supplies, equipment and instruments.
Set-Up Adjuster, Quality Control Inspector, Machine Operator, Team Leader
Tyco Electronics
East Berlin
03.2004 - 03.2009
- Participated in training sessions related to new policies or procedures.
- Performed quality control reviews of claims files prior to closure.
- Coordinated activities between multiple departments within the company.
- Demonstrated excellent communication skills when interacting with customers.
- Engaged in continuous learning to stay current with industry trends and best practices in claims management.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Analyzed data from process control systems to identify trends in product quality.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Performed first article inspection on incoming raw materials.
- Trained new employees on proper use of test equipment and inspection techniques.
- Ensured that all products met customer requirements prior to shipment.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Tested finished goods prior to shipment according to established protocols.
- Wrote detailed reports outlining performance, quality and defect rates.
- Inspected and repaired products to meet project expectations.
Short Order Cook, Prep Cook
Ruppert’s Family Restaurant
Rossville
12.1996 - 03.2002
Education
Diploma - Medical Assistant Program
Computer Learning Network
Mechanicsburg, PADiploma -
Dover Area High School
Dover, PA 09.1974 - 06.1978
Skills
- Vital signs assessment
- Phlebotomy techniques
- Injection administration
- Electrocardiogram interpretation
- Anatomy and physiology knowledge
- Computer literacy
- Medical management
- Microsoft Office proficiency
- Document filing and organization
Timeline
CCMA
UPMC Pinnacle Medical Group
11.2011 - Current
Set-Up Adjuster, Quality Control Inspector, Machine Operator, Team Leader
Tyco Electronics
03.2004 - 03.2009
Short Order Cook, Prep Cook
Ruppert’s Family Restaurant
12.1996 - 03.2002
Diploma -
Dover Area High School
09.1974 - 06.1978
Diploma - Medical Assistant Program
Computer Learning Network
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