Susan Baker
Cochranville
Summary
Dynamic HR professional with extensive experience at Crozer Health System, excelling in regulatory compliance and employee engagement. Proven track record in optimizing performance and resolving conflicts, while effectively managing FMLA and unemployment claims. Skilled in policy writing and fostering strong internal communications to enhance organizational development.
Overview
41
41
years of professional experience
Work History
Sr. Human Resources Business Partner/Manager
Crozer Health System
Upland
03.2005 - Current
- Manage the day-to-day operation of the Service Center – Onboarding, Compensation, Workers Compensation, HRIS.
- Prepare and represent HR at all DOH and Joint Commission investigations and surveys for regulatory compliance.
- Educate employees on company policies and updating the new employee orientation guidebook and the Crozer Health Annual Education Program.
- Investigate, research issues, complaints, grievances, and assist departments in resolving any potential issues.
- Manage the system-wide FMLA and personal leave programs.
- Manage the system-wide unemployment claims, including attending hearings.
- Provided updates on HR policy changes to satisfy compliance and state and Federal laws.
- Administer and expand the Employee Recognition and Engagement Program.
- Assist in Union Issues, including union avoidance.
- Assist in the training of new recruits.
Executive Assistant to the President
Crozer-Keystone Health System
Upland
09.1998 - 03.2005
- Coordinated with internal departments to ensure smooth functioning of operations related to the President's office.
- Organized and maintained the President's calendar, scheduling meetings and appointments.
- Compiled reports from various sources for review by the President.
- Collaborated with external vendors and suppliers to ensure timely delivery of services or products requested by the president's office.
- Acted as a liaison between executive management and other departments within an organization.
- Handled confidential information with discretion and integrity.
Admin. Assistant to Nutrition Service Director
Crozer-Keystone Health System
Upland
09.1985 - 03.1998
- Facilitated communication between different departments within the organization.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Developed and maintained filing systems for confidential documents and records.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Managed office supplies inventory and placed orders when necessary.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed, edited and typed complex memos and reports with job-related software.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Medical Claims Examiner
Delaware Valley HMO
Concord
08.1984 - 09.1985
- Investigated discrepancies in claims data, reconciled errors, and corrected inaccuracies as needed.
- Validated that all necessary documentation was included with each claim submission.
- Reviewed and processed medical claims for accuracy and completeness according to established guidelines.
- Verified insurance coverage and eligibility of patients for services rendered.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information.
Education
Bachelor of Science - Liberal Studies - Business
Neumann University
Aston, PAMaster of Science - Organizational Development /Strategic Leadership
Neumann University
Aston, PASkills
- Unemployment laws/processes
- Microsoft Office 365
- Oracle
- Policy writing
- Optimizing performance
- Payroll management
- Legal compliance
- Employee handbook development
- Employee relations
- Regulatory compliance
- FMLA management
- Training development
- Conflict resolution
- Performance management
- Effective communication
- Team leadership
- Problem solving
- Employee engagement
- Organizational development
- Workforce planning
- Performance appraisal
- Internal communications
- HR analytics
- Onboarding and orientation
- Employee recognition
- Labor law compliance
- Benefits administration
- Reviewing compliance
- HR policies development
Timeline
Sr. Human Resources Business Partner/Manager
Crozer Health System
03.2005 - Current
Executive Assistant to the President
Crozer-Keystone Health System
09.1998 - 03.2005
Admin. Assistant to Nutrition Service Director
Crozer-Keystone Health System
09.1985 - 03.1998
Medical Claims Examiner
Delaware Valley HMO
08.1984 - 09.1985
Bachelor of Science - Liberal Studies - Business
Neumann University
Master of Science - Organizational Development /Strategic Leadership
Neumann University
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