Susan Baker Wildsmith
Bensalem
Summary
To work in a position which will allow me to fulfill my lifelong desire to help people in need and do what I can to improve their outlook and quality of life.
Experienced with patient record management and administrative tasks in healthcare settings. Utilizes communication skills to enhance staff coordination and patient interactions. Track record of efficiently handling multiple tasks and ensuring compliance with healthcare regulations and confidentiality standards.
Overview
19
19
years of professional experience
Work History
Unit Secretary in ICU
Fox Chase Cancer Center
03.2023 - Current
- Coordinated patient admissions and discharges, ensuring smooth transitions within the healthcare unit.
- Facilitated communication between medical staff and patients, addressing inquiries and resolving issues promptly.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained patient confidentiality in line with HIPAA regulations.
- Enhanced patient satisfaction by providing empathetic support and clear communication during stressful situations.
- Maintained accurate patient records and documentation, adhering to confidentiality standards and regulatory compliance.
Ambulatory Service Representative
Fox Chase Cancer Center
06.2022 - 03.2023
- Responsible for all functions related to patient access in all Ambulatory Care areas including, but not limited to, patient check-in/check-out, registration related activities, insurance verification, referral determinations, active account verification, patient demographic entry and verification, scheduling of new and follow-up appointments, lab and diagnostic services and chemotherapy treatment through direct patient interaction and multiple electronic scheduling worklists. Position requires rotating assignment to all point of service areas within department requiring learning and applying all processes specific to the situation. All activities are completed with adherence to departmental and institutional protocols. Accepts responsibility and accountability for assignment of outpatient functions under the direction of the Manager, Ambulatory Care Operations.
Seamless Access Representative
Abington Memorial Hospital
11.2020 - 06.2021
- Handle multi-channel interactions in a centralized contact center environment from patients, families and physicians to schedule, register and financially clear patient appointments, interact with a diverse patient base to ascertain the reason for the call and assist the caller with their questions, concerns or problems with a focus on first call resolution. Follow departmental protocols to ensure patient safety and accurate data entry.
- Coordinated patient registration processes to ensure seamless access to services.
- Managed scheduling of appointments, optimizing provider availability and patient flow.
Unit Secretary
Hospital of the University of Pennsylvania
11.2019 - 07.2020
- Multitask with the highest level of customer service. Performs clerical and receptionist duties and maintains the physical environment of the unit. Filing forms/reports in charts and maintains all charting and recording in consistent and accurate order.
Unit Secretary
Fox Chase Cancer Center
04.2010 - 11.2019
- Standard administrative responsibilities including answering phones, relaying messages, greeting patient/guests. Patient service support responsibilities including assuring proper patient identification procedures are followed, answering patient call lights in a timely manner and relaying needs to healthcare team. Processing/entering all physician consultations, diagnostic tests and orders, assisting healthcare team at the nurse’s station during emergent/non-emergent situations. Administrative support responsibilities including maintaining inventory/stocking of unit supplies, organizing/maintaining files, records logs and retrieving files, implementing computer downtime procedures. Patient logistics responsibilities including maintain accurate census, patient location and logbooks, monitoring bed board system for bed status and new assigned patients, maintaining patient charts and medical information, performs clerical functions related to admission/discharge of patients.
Certified Nursing Assistant
St. Christopher’s Hospital for Children
12.2007 - 06.2009
- Responsible for providing bedside nursing care to newborns through adolescents. Responsible for giving patients and their families, emotional and social support. Responsible for reporting vital information on patients’ conditions to nurses. Responsible for charting intake and output, vital signs, etc.
Certified Nursing Assistant
Abington Memorial Hospital
12.2006 - 12.2007
- Provided basic bedside nursing care to the adult and geriatric patient. Provided patients with important social and emotional support. Responsible for providing vital information on patient’s conditions to nurses. Responsible for charting on the hospital computer system. Administered EKG testing, bladder scans, blood pressure, etc.
Education
Certified Medical Assistant - Medical Assistant
Delaware Valley Academy of Medical And Dental Assistants
Philadelphia, PA09.1988
No Degree - Business
Abraham Lincoln High School
Philadelphia, PA06.1986
Skills
- Call handling expertise
- Service excellence
- Effective organizational skills
- Professional telephone reception
Timeline
Unit Secretary in ICU
Fox Chase Cancer Center
03.2023 - Current
Ambulatory Service Representative
Fox Chase Cancer Center
06.2022 - 03.2023
Seamless Access Representative
Abington Memorial Hospital
11.2020 - 06.2021
Unit Secretary
Hospital of the University of Pennsylvania
11.2019 - 07.2020
Unit Secretary
Fox Chase Cancer Center
04.2010 - 11.2019
Certified Nursing Assistant
St. Christopher’s Hospital for Children
12.2007 - 06.2009
Certified Nursing Assistant
Abington Memorial Hospital
12.2006 - 12.2007
Certified Medical Assistant - Medical Assistant
Delaware Valley Academy of Medical And Dental Assistants
No Degree - Business
Abraham Lincoln High School
ACTIVITIES
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