Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Susan Coy

Seward

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor

Sheetz
04.2019 - 08.2021
  • Oversaw daily operations, ensuring compliance with safety and quality standards.
  • Trained new staff on operational procedures and equipment usage.
  • Managed workflow schedules to optimize productivity and resource allocation.
  • Monitored inventory levels, coordinating restocking efforts as needed.
  • Maintained accurate records of production metrics and operational activities.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Supervisor

Taco Bell
01.2021 - 05.2021
  • Monitored inventory levels, coordinating restocking efforts as needed.
  • Conducted performance evaluations, providing feedback to enhance team development.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Production Line Worker

Technimark
06.2021 - 03.2023
  • Operated machinery to assemble products according to specified quality standards.
  • Monitored production processes, ensuring adherence to safety protocols and operational efficiency.
  • Collaborated with team members to maintain smooth workflow on the production line.
  • Conducted routine inspections of equipment, identifying maintenance needs promptly.
  • Boxed, labeled, and transported items to support assembly operations.
  • Packaged and labeled products using automated equipment.
  • Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
  • Inspected extruded product for appearance and size defects according to specifications.
  • Maintained a clean and organized workspace, adhering to 5S principles for optimal efficiency and safety.
  • Recorded data and maintained accurate records to avail information for reference.
  • Enhanced product quality with thorough visual inspections and adherence to company standards.

Cashier

Dollar General
03.2023 - 06.2023
  • Processed customer transactions accurately using point-of-sale systems.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Assisted customers with product inquiries and provided exceptional service.
  • Collaborated with team members to ensure efficient store operations.
  • Managed cash drawer, ensuring balanced transactions at end of shifts.
  • Implemented inventory checks to maintain stock levels and reduce discrepancies.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Crew Member/Trainer

Sheetz
06.2023 - 10.2023
  • Trained new crew members on operational procedures and customer service standards.
  • Coordinated shift schedules to optimize team performance and coverage.
  • Monitored compliance with safety regulations, enhancing workplace safety culture.
  • Assisted in inventory management, ensuring stock levels met demand efficiently.
  • Facilitated ongoing training sessions to reinforce skills and improve team productivity.
  • Provided feedback to management on crew performance and areas for improvement.
  • Implemented best practices that streamlined workflows and reduced service times.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.

Housekeeper

IRMC
08.2024 - 05.2025
  • Managed daily cleaning operations, ensuring high standards of cleanliness in guest rooms and common areas.
  • Implemented efficient cleaning schedules to optimize workflow and enhance guest satisfaction.
  • Trained new staff on proper cleaning techniques and safety protocols to maintain workplace standards.
  • Conducted inventory checks for cleaning supplies, reducing waste through effective resource management.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Coordinated the sterilization of instruments and equipment for optimal readiness during procedures.
  • Enhanced operational efficiency by maintaining clean and organized workspaces, supporting quick room turnover between surgeries.
  • Improved patient safety by efficiently preparing operating rooms and ensuring a sterile environment.

Education

High School Diploma -

United High School
Armagh, PA
06.2014

Skills

  • Food preparation
  • Logistics inventory management
  • Bussing
  • Knife skills
  • Administrative experience
  • Supervising experience
  • Retail math
  • Industrial cleaning
  • Laundry
  • Load & unload
  • Meal preparation
  • Sales
  • Analysis skills
  • Care plans
  • Teamwork
  • Culinary experience
  • Food service
  • Dishwashing
  • Kitchen organization
  • Conflict management
  • PCA
  • Serving
  • Food production
  • Production planning
  • Food service workstation cleanliness
  • Inventory management
  • Merchandising display arrangement
  • Payment verification
  • Payment reconciliation
  • Refund processing
  • Store opening procedures
  • Leadership
  • Customer complaint resolution
  • Stocking
  • Promoting products
  • Packaging
  • Retail price checking
  • Food safety management
  • Training
  • POS
  • Math
  • Guest services
  • Custodial experience
  • Cross-selling
  • Kitchen hygiene
  • Balancing cash drawers
  • Food service management
  • Cash register operations
  • Cleaning cooking equipment
  • Menu planning
  • Cleaning
  • Payment card processing
  • Management
  • Store closing procedures
  • Greeting customers
  • Cash handling
  • Kitchen experience
  • Convenience store experience
  • Depositing cash
  • Making change
  • Organizational skills
  • Sanitation
  • Quality control
  • Providing product information
  • Staff training
  • Computer skills
  • Phone communication
  • Manager
  • Hospitality management
  • POS systems
  • Retail sales
  • Safety regulations
  • Grocery store
  • Budget control
  • Cooking
  • Team management
  • Customer service
  • Retail sales transactions
  • Writing skills
  • Cash register
  • Communication skills
  • Quick service & fast food restaurant
  • Negotiation
  • Kitchen management
  • Problem solving
  • Team development
  • Team leadership
  • Customer inquiry

Certification

  • ServSafe
  • Food Handler Certification

Languages

English

Timeline

Housekeeper

IRMC
08.2024 - 05.2025

Crew Member/Trainer

Sheetz
06.2023 - 10.2023

Cashier

Dollar General
03.2023 - 06.2023

Production Line Worker

Technimark
06.2021 - 03.2023

Supervisor

Taco Bell
01.2021 - 05.2021

Supervisor

Sheetz
04.2019 - 08.2021

High School Diploma -

United High School

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Susan Coy