Susan Coy
Seward
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Sheetz
Blairsville, PA
04.2019 - 08.2021
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained new staff on operational procedures and equipment usage.
- Managed workflow schedules to optimize productivity and resource allocation.
- Monitored inventory levels, coordinating restocking efforts as needed.
- Maintained accurate records of production metrics and operational activities.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Supervisor
Taco Bell
Blairsville, PA
01.2021 - 05.2021
- Monitored inventory levels, coordinating restocking efforts as needed.
- Conducted performance evaluations, providing feedback to enhance team development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Production Line Worker
Technimark
Latrobe, PA
06.2021 - 03.2023
- Operated machinery to assemble products according to specified quality standards.
- Monitored production processes, ensuring adherence to safety protocols and operational efficiency.
- Collaborated with team members to maintain smooth workflow on the production line.
- Conducted routine inspections of equipment, identifying maintenance needs promptly.
- Boxed, labeled, and transported items to support assembly operations.
- Packaged and labeled products using automated equipment.
- Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
- Inspected extruded product for appearance and size defects according to specifications.
- Maintained a clean and organized workspace, adhering to 5S principles for optimal efficiency and safety.
- Recorded data and maintained accurate records to avail information for reference.
- Enhanced product quality with thorough visual inspections and adherence to company standards.
Cashier
Dollar General
Homer City, PA
03.2023 - 06.2023
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to ensure efficient store operations.
- Managed cash drawer, ensuring balanced transactions at end of shifts.
- Implemented inventory checks to maintain stock levels and reduce discrepancies.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Crew Member/Trainer
Sheetz
Homer City, PA
06.2023 - 10.2023
- Trained new crew members on operational procedures and customer service standards.
- Coordinated shift schedules to optimize team performance and coverage.
- Monitored compliance with safety regulations, enhancing workplace safety culture.
- Assisted in inventory management, ensuring stock levels met demand efficiently.
- Facilitated ongoing training sessions to reinforce skills and improve team productivity.
- Provided feedback to management on crew performance and areas for improvement.
- Implemented best practices that streamlined workflows and reduced service times.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
Housekeeper
IRMC
Indiana, PA
08.2024 - 05.2025
- Managed daily cleaning operations, ensuring high standards of cleanliness in guest rooms and common areas.
- Implemented efficient cleaning schedules to optimize workflow and enhance guest satisfaction.
- Trained new staff on proper cleaning techniques and safety protocols to maintain workplace standards.
- Conducted inventory checks for cleaning supplies, reducing waste through effective resource management.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Coordinated the sterilization of instruments and equipment for optimal readiness during procedures.
- Enhanced operational efficiency by maintaining clean and organized workspaces, supporting quick room turnover between surgeries.
- Improved patient safety by efficiently preparing operating rooms and ensuring a sterile environment.
Education
High School Diploma -
United High School
Armagh, PA06.2014
Skills
- Food preparation
- Logistics inventory management
- Bussing
- Knife skills
- Administrative experience
- Supervising experience
- Retail math
- Industrial cleaning
- Laundry
- Load & unload
- Meal preparation
- Sales
- Analysis skills
- Care plans
- Teamwork
- Culinary experience
- Food service
- Dishwashing
- Kitchen organization
- Conflict management
- PCA
- Serving
- Food production
- Production planning
- Food service workstation cleanliness
- Inventory management
- Merchandising display arrangement
- Payment verification
- Payment reconciliation
- Refund processing
- Store opening procedures
- Leadership
- Customer complaint resolution
- Stocking
- Promoting products
- Packaging
- Retail price checking
- Food safety management
- Training
- POS
- Math
- Guest services
- Custodial experience
- Cross-selling
- Kitchen hygiene
- Balancing cash drawers
- Food service management
- Cash register operations
- Cleaning cooking equipment
- Menu planning
- Cleaning
- Payment card processing
- Management
- Store closing procedures
- Greeting customers
- Cash handling
- Kitchen experience
- Convenience store experience
- Depositing cash
- Making change
- Organizational skills
- Sanitation
- Quality control
- Providing product information
- Staff training
- Computer skills
- Phone communication
- Manager
- Hospitality management
- POS systems
- Retail sales
- Safety regulations
- Grocery store
- Budget control
- Cooking
- Team management
- Customer service
- Retail sales transactions
- Writing skills
- Cash register
- Communication skills
- Quick service & fast food restaurant
- Negotiation
- Kitchen management
- Problem solving
- Team development
- Team leadership
- Customer inquiry
Certification
- ServSafe
- Food Handler Certification
Languages
English
Timeline
Housekeeper
IRMC
08.2024 - 05.2025
Crew Member/Trainer
Sheetz
06.2023 - 10.2023
Cashier
Dollar General
03.2023 - 06.2023
Production Line Worker
Technimark
06.2021 - 03.2023
Supervisor
Taco Bell
01.2021 - 05.2021
Supervisor
Sheetz
04.2019 - 08.2021
High School Diploma -
United High School