Susan Delgado
Harrisburg,PA
Summary
Accomplished Director of Human Resources at Pennsylvania Housing Finance Agency with a proven track record in negotiation and HRIS implementation. Recognized for ability to revitalize struggling operations and drive growth through proactive leadership. Proficient in utilizing HRIS and data-driven strategies to effectively manage personnel, administer benefits, and foster organizational development. Demonstrated success in enhancing recruitment efforts and improving employee retention rates.
Overview
23
23
years of professional experience
Work History
Director of Human Resources
Pennsylvania Housing Finance Agency
10.2006 - Current
- Structured compensation and benefits according to market conditions and budget demands.
- Developed succession plans and promotion paths for staff.
- Liaised between multiple business divisions to improve communications.
- Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Selected medical, dental, short and long-term disability, life insurance and workers compensation programs for employees.
- Tracked and reported metrics to identify trends and establish goals to meet business needs.
- Designed employee engagement strategies to improve morale, retain talent and maintain business continuity.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Drafted and implemented policies, procedures and employee handbook for over 300 employees.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Facilitated communication and coordination between employees and management to keep parties informed.
- Provided resolution to complex and confidential issues.
- Instructed senior leaders on appropriate employee corrective steps.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Designed 10+ employee engagement strategies to improve morale, retain talent and maintain business continuity.
- Drafted and implemented policies, procedures and employee handbook for over 340 employees
- Identified, created and implemented formal performance management guidelines to reduce inconsistencies 10% and increase productivity 30%
- Implemented new HRIS software for enhanced employee management and tracking capabilities.
- Served as a liaison between Human Resources and IT departments, facilitating effective communication and collaboration on all aspects of the HRIS implementation process.
- Developed customized HRIS solutions to address specific organizational needs and requirements.
- Maintained close partnerships with external vendors who provide various components of an integrated end-to-end human resource solution stack tailored specifically for clients'' unique organizational requirements.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Implemented behavioral performance management system to define expectations and identify areas for improvement.
- Collaborated with executive leadership team on strategic workforce planning to align human capital resources with long-term business goals.
- Streamlined HR processes by implementing efficient HRIS solutions, enhancing overall productivity.
- Reduced manual workload for HR staff by automating key tasks through the HRIS platform.
Director of Operations/Director of Human Resources
Unified Resources
09.2001 - 09.2006
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Contributed to annual performance appraisals by working with 20 supervisors to achieve consistency and compliance with established procedures.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Liaised between management and 100 employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Managed procurement, inventory and warehouse operations.
- Achieved team goals through formalized training plans, coaching and performance management.
- Monitored budget and utilized operational resources.
Education
Bachelor of Science - International Business Management And Spanish
Lebanon Valley College
Annville, PAMaster of Science - Human Resources Management
Saint Francis University
Loretto, PAExecutive Leadership Education
Mendoza College of Business,
Notre Dame, INSkills
- Advising Department Managers
- Negotiation Tactics
- Performance Management Systems
- Administering Disciplinary Procedures
- Budget Administration
- Forecasting Employment Needs
- Dispute Mediation
- Drafting and Administering Contracts
- Compensation and Benefits Administration
- Employee Engagement Strategies
- Coaching and Mentoring
- HR analytics
- Compliance Management
- Benefits Administration
- Human Resource Information System HRIS
Timeline
Director of Human Resources
Pennsylvania Housing Finance Agency
10.2006 - Current
Director of Operations/Director of Human Resources
Unified Resources
09.2001 - 09.2006
Bachelor of Science - International Business Management And Spanish
Lebanon Valley College
Master of Science - Human Resources Management
Saint Francis University
Executive Leadership Education
Mendoza College of Business,
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