Susan Delo
Sharon,Pa
Summary
Experienced banking professional with a decade of expertise in document management and loan processing. Demonstrated ability in data entry and quality assurance, with a focus on regulatory compliance. Strong organizational skills and attention to detail drive successful outcomes in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Consumer Documentation/Booking Specialist
First National Bank
12.2020 - Current
- Review and prepare consumer loan documentation ensuring accuracy and compliance with TRID guidelines.
- Establish and maintain procedures and job aids to enhance team efficiency and accuracy in loan processing.
- Conduct training for new team members and oversee adherence to regulatory compliance standards.
Notary Public
First National Bank
04.2018 - Current
- Authenticate signatures and notarize documents to ensure legal adherence.
- Maintain active notary commission with an expiration date of 4/11/2026.
Personal Banker Universal
Citizens Bank
11.2017 - 06.2020
- Managed account operations, including opening new accounts and conducting routine maintenance to meet customer banking requirements.
- Administered cash control procedures to ensure accuracy and security in all transactions.
- Processed loan applications, adhering to financial guidelines and customer needs.
Assistant Manager
Claire's
10.2016 - 11.2017
- Oversaw employee management, ensuring adherence to company policies and fostering a collaborative team environment.
- Maintained financial responsibility by managing cash flow and supervising inventory control to meet operational needs.
Store Manager
Go! Calendars & Games
10.2015 - 10.2016
- Oversaw daily store administration, ensuring operational efficiency through effective scheduling and sales management.
- Recruited, trained, and led a team of employees, optimizing staff allocation and performance through strategic shift assignments.
Shift Supervisor
Sheetz
02.2014 - 06.2015
- Managed daily deposit preparation and efficiently addressed staff shortages to maintain operational continuity.
- Oversaw inventory processes, including ordering, controlling, and receiving, to ensure stock optimization and resource management.
Shift Supervisor
Rite Aide
06.2010 - 11.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Therapeutic Support Staff Member
Paoletta Counseling
04.2009 - 05.2010
- Supported clients'' emotional well-being through empathetic listening and tailored coping strategies.
- Created a safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals during therapy sessions.
- Improved clients'' daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.
- Conducted crisis intervention as needed to ensure the safety and stability of clients in high-risk situations.
Shift Supervisor
Sheetz
01.2006 - 04.2009
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Education
Associate of Applied Sciences - Criminal Justice
Kaplan College Distance Learning
Davenport, IA06.2002
Skills
- Banking expertise
- Customer service excellence
- Retail management
- Leadership and supervision
- Payroll administration
- Microsoft Outlook proficiency
- Loan processing skills
- Cash handling accuracy
- Fair housing compliance
- Document management systems
- Quality assurance practices
- Conflict resolution strategies
- Typing proficiency
- Research capabilities
- Quality control measures
- Communication skills
- Negotiation techniques
- Microsoft Office suite proficiency
- Lending knowledge
- Empathy and patience in service
- Strong organizational skills
- Data entry proficiency
- Management
- Store Management Experience
- Assistant Manager Experience
- Office Management
- Sales
- Leadership
- Store Management
- Cash Register
- Shift Management
- Organizational Skills
- Data Entry
Certification
Notary Public, First National Bank Apr 2018
Timeline
Consumer Documentation/Booking Specialist
First National Bank
12.2020 - Current
Notary Public
First National Bank
04.2018 - Current
Personal Banker Universal
Citizens Bank
11.2017 - 06.2020
Assistant Manager
Claire's
10.2016 - 11.2017
Store Manager
Go! Calendars & Games
10.2015 - 10.2016
Shift Supervisor
Sheetz
02.2014 - 06.2015
Shift Supervisor
Rite Aide
06.2010 - 11.2013
Therapeutic Support Staff Member
Paoletta Counseling
04.2009 - 05.2010
Shift Supervisor
Sheetz
01.2006 - 04.2009
Associate of Applied Sciences - Criminal Justice
Kaplan College Distance Learning
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