Susan Donahue
Ardmore
Summary
Dynamic customer service professional with a proven track record at Bryn Mawr Medical Specialist, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and maintaining confidentiality, I foster strong relationships that drive repeat business and ensure client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Bryn Mawr Medical Specialist
2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Administrative Assistant
Saint Joseph’s University
07.1989 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
PECO
Philadelphia Electric Company
11.1975 - 07.1983
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Business
John W Hallahan Catholic Girls High School
Philadelphia, PASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Administrative Assistant
Saint Joseph’s University
07.1989 - 05.2020
PECO
Philadelphia Electric Company
11.1975 - 07.1983
Customer Service Representative
Bryn Mawr Medical Specialist
2022 - Current
Business
John W Hallahan Catholic Girls High School
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