Susan Elkins
Harrisburg
Summary
Dynamic and detail-oriented professional with experience as a Medical Receptionist at Skocik Chiropractic, excelling in appointment scheduling and insurance verification. Proven ability to enhance office efficiency through effective communication and front desk operations, ensuring a seamless patient experience while managing high-volume interactions. Proficient in Microsoft Office and adept at problem-solving.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Skocik Chiropractic
Harrisburg, PA
02.2023 - Current
- Scheduled patient appointments using electronic health record systems for optimal time management.
- Managed patient check-in and check-out processes to enhance office efficiency.
- Facilitated communication between patients and healthcare providers to ensure clarity of information.
- Processed insurance claims and verified patient eligibility to streamline billing operations.
Fulfillment Associate
Amazon
Jacksonville, FL
09.2018 - 07.2021
- Operated material handling equipment to efficiently transport products within fulfillment center.
- Executed inventory management tasks, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to meet daily productivity targets and maintain workflow efficiency.
- Conducted quality checks on outgoing shipments to ensure compliance with company standards.
Customer Service Representative
LaSalle Network
Harrisburg, PA
07.2021 - 03.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support in managing high-volume calls while maintaining service quality standards.
- Assisted in processing customer orders and returns, ensuring timely resolution of issues.
- Adapted to various systems and tools for tracking customer interactions and feedback.
Education
High School Diploma -
Blue Ridge Job Corps
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Microsoft office
- Insurance verification
Timeline
Medical Receptionist
Skocik Chiropractic
02.2023 - Current
Customer Service Representative
LaSalle Network
07.2021 - 03.2023
Fulfillment Associate
Amazon
09.2018 - 07.2021
High School Diploma -
Blue Ridge Job Corps