Susan M. Smithmyer

• Manages daily administrative operations, including processing 100+ emails and 50 phone calls weekly.
• Maintaines customer records and tracked tax-exempt certifications for 50+ accounts.
• Enteres and reconciles accounts receivable with 98% accuracy.
• Optimizes digital filing systems, improving document retrieval efficiency by 20%.
• Deliveres exceptional customer service while coordinating internal task follow-through.

• Handled an average of 70 freight carrier invoices daily, ensuring accurate processing and documentation.
• Managed multi-line phone systems, directing over 100 calls per day to appropriate staff members with efficiency.
• Maintained and updated key business records, including the employee directory, birthday lists, and key fob access lists.
• Scanned and organized 100+ steel mill certifications into our customized software, optimizing compliance tracking and digital accessibility.
• Distributed material production sheets accurately and promptly, supporting workflow between departments.
• Assisted with special projects, demonstrating adaptability in a fast-paced environment.

• Delivered individualized support to 25+ students across diverse learning environments.
• Collaborated with educators and staff to implement curriculum modifications.
• Maintained IEP documentation for up to 16 students per semester.
• Communicated with 20+ parents weekly, offering updates and support.
• Oversaw scheduling, data collection, and classroom behavior support.

· Administered Autism supports and ABA supports through B.F. Skinner’s Verbal Behavior program

· Built strong rapport with students using encouraging language and positivity

· Delegated roles and responsibilities to one Special Education Aide and two 1:1 Behavior Technicians