Susan Rae

Checked Patients In

Verified ID and insurance coverage

Checked Patients out

Scheduling imaging and any testing that had been ordered by Provider

Assisted in receiving outside medical records and images as requested by provider

Answered Phones, and routed Patients messages to the correct clinical staff member

Scheduled New Patient and follow up appointments.

Communicated with fellow associates and management to always be following most recent policies.

• Facilitated patient registration and appointment scheduling using electronic health record systems.
• Ensured accurate collection of demographic and insurance information for new patients.
• Collaborated with clinical staff to streamline patient access processes and enhance service delivery.
• Managed complex patient queries, providing timely resolutions and improving satisfaction rates.

Answered phone calls for Ortho offices and Urgent care facilities in York, Gettysburg, Hanover, and Shrewsbury.

Relayed Pt messages to correct office, to pertinent clinical staff member.

Scheduled new Patient and Follow up appointments.

All calls had to be conducted in the most professional and timely manner.

• Facilitated effective communication between patients and healthcare providers to enhance overall patient experience.
• Resolved complex inquiries and issues through active listening and problem-solving techniques.
• Trained new staff on call handling protocols, ensuring adherence to best practices and company standards.

• Dispensed medications accurately, adhering to safety and regulatory standards.
• Assisted pharmacists in medication preparation and patient consultations.
• Managed inventory levels, ensuring availability of essential medications and supplies.
• Trained new staff on operational procedures and customer service excellence.
• Verified insurance coverage
• communicated with Patients and insurance companies to assure coverage
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.