Susan Reese
Pittsburgh
Summary
Dedicated Medical Assistant with extensive experience at Allied, excelling in clinical documentation and patient scheduling. Proven ability to enhance patient care through meticulous record management and compassionate support. Strong knowledge of HIPAA compliance and medical terminology, ensuring efficient operations and exceptional service delivery in fast-paced environments. Reliable team player committed to improving patient outcomes.
Overview
2025
2025
years of professional experience
Work History
Medical Assistant
Allied
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Customer Service Representative
Aetna, a CVS Health
01.2019 - 06.2024
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
DSP
Community Options Inc
03.2013 - 06.2019
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
Nursing
Winston-Salem State University
Winston-Salem, NCMedical Assistant
Bidwell Training
Pittsburgh, PA06.2010
High School Diploma -
Serra Catholic
McKeesport, PA06.1985
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Electronic health records
- Electronic medical records
- Compassionate
- Specimens collection and processing
Timeline
Customer Service Representative
Aetna, a CVS Health
01.2019 - 06.2024
DSP
Community Options Inc
03.2013 - 06.2019
Medical Assistant
Allied
Nursing
Winston-Salem State University
Medical Assistant
Bidwell Training
High School Diploma -
Serra Catholic
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