SUSAN B RICARD
Verona
Summary
Single Point care specialist utilizing 28 years of experience working for the same company in Central Billing and Sales & Marketing departments serving customers internally and externally through e-mail, Chat and phones.
Overview
30
30
years of professional experience
Work History
ORDER MANAGEMENT COORDINATOR
Robert Half
EXPORT
02.2025 - Current
- Data Entry of customer orders in SAP
- Review backlog and update orders for delivery
- Create delivery notifications
- Review backlog and update for delivery
- Communicate with customers through email
Single Point Care Specialist
Southeastern Freight Lines
Lexington
01.2016 - 07.2025
- Provide detailed and individualized daily support through analysis of service for local, National and 3rd party accounts.
- Identifying and correcting trends and errors.
- Managing customer TMS system.
- Investigate problems providing root cause and corrective action.
- Providing EDI assistance investigations.
Guaranteed Services Facilitator
01.2003 - 01.2016
- Coordinate customer requirements for expedited and guaranteed services including scheduling, costing and handling administrative and communication functions of the guaranteed process.
Billing Specialist
01.1996 - 01.2003
- Accurately transfer information from customers bill of lading document into online freight billing system maintaining department expected production standards.
Education
Certification - Accounting
Bradford Business School
01.1987
Diploma -
Gateway Senior High School
01.1986
Skills
- Email communication
- Data entry
- Order processing
- Billing accuracy
- Time management
- Sales support
- EDI processing
- Teamwork
- Multitasking
- Problem solving
- Excellent typing skills
- Strategic thinking
- Customer Support
Timeline
ORDER MANAGEMENT COORDINATOR
Robert Half
02.2025 - Current
Single Point Care Specialist
Southeastern Freight Lines
01.2016 - 07.2025
Guaranteed Services Facilitator
01.2003 - 01.2016
Billing Specialist
01.1996 - 01.2003
Certification - Accounting
Bradford Business School
Diploma -
Gateway Senior High School
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