Susan Sheridan

• Led architecture design for scalable enterprise software solutions in cloud environments.
• Directed cross-functional teams to implement Agile methodologies, enhancing project delivery efficiency.
• Mentored junior engineers, fostering skill development and promoting best coding practices across teams.
• Spearheaded integration of microservices, improving system modularity and reducing deployment times.
• Collaborated with cross-functional teams to define product requirements and deliver innovative features.
• Drove continuous improvement initiatives, optimizing development processes and reducing lead times.
• Conducted code reviews, providing constructive feedback to maintain project integrity and quality standards.
• Successfully migrated legacy systems to modern technology stacks while preserving data integrity and minimizing disruption to users.
• Ensured software met performance standards by closely monitoring key metrics and proactively addressing bottlenecks.
• Consistently met project deadlines, effectively managing resources and prioritizing tasks to ensure timely delivery.
• Developed comprehensive documentation for both internal use and external clients, promoting transparency throughout the development process.
• Reduced system downtime by developing robust error handling and recovery mechanisms.
• Conducted data modeling, performance and integration testing.
• Designed and developed forward-thinking systems that meet user needs and improve productivity.
• Authored code fixes and enhancements for inclusion in future code releases and patches.
• Built databases and table structures for web applications.

Served as a key technical partner and primary point of contact for multiple mid-to-large-size law firms, delivering end-to-end technical support and custom-coded solutions tailored to complex legal workflows. Bridged the gap between technical infrastructure and user adoption by designing and leading comprehensive training programs for both high-value clients and internal teams. Championed client success by managing day-to-day technical support issues, gathering product feedback, and translating firm-specific requirements into robust, scalable software enhancements that improved operational efficiency across organizations.