Susan Thomas
Normalville
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
17
17
years of professional experience
Work History
Assistant Manager(Hotel)
Seven Springs Mountain Resort
Champion
09.2023 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with safety regulations and company policies.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Manged reservation and bookings for hotel guests.
0wner/Manger Thomas Family Amusrmentss
Self Employed
Normalville
05.2008 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Foodservice Manger
Sheetz
Connellsville
05.2023 - 09.2023
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed accounts for payments received or approved credit arrangements.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
High School Diploma -
Connellsville High School
Connellsville, PA06-1988
Food Service Manger - Mange And Operate Business
Connellsville Technical School
Connellsville, PA06-1988
Skills
- Customer service
- Conflict resolution
- Employee training
- Reservation management
- Staff scheduling
- Scheduling and coordinating
- Staff training and development
- Active listening
- Computer skills
- Team leadership
Timeline
Assistant Manager(Hotel)
Seven Springs Mountain Resort
09.2023 - Current
Foodservice Manger
Sheetz
05.2023 - 09.2023
0wner/Manger Thomas Family Amusrmentss
Self Employed
05.2008 - Current
High School Diploma -
Connellsville High School
Food Service Manger - Mange And Operate Business
Connellsville Technical School