Susan Whetzel
Glenville
Summary
Dynamic Store Manager with a proven track record at Tractor Supply, excelling in customer service and team building. Achieved significant sales growth through strategic inventory management and effective promotional initiatives. Skilled in problem-solving and optimizing store operations, fostering a high-performing environment that enhances customer satisfaction and drives profitability.
Overview
24
24
years of professional experience
Work History
Store Manager
Tractor Supply
Hanover, PA
05.2016 - Current
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Managed inventory control processes, maintaining accuracy and stock levels to meet customer demands.
- Trained and mentored team members, fostering a collaborative and high-performing work environment.
- Implemented promotional strategies, enhancing product visibility and driving sales growth within the store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
JOANN Fabrics and Crafts
Frederick, MD
09.2007 - 04.2015
- Analyzed sales data to identify trends, adjusting merchandise assortment to maximize profitability.
- Oversaw cash management procedures, ensuring compliance with financial policies and safeguarding assets.
- Developed staff schedules that balanced operational needs with employee availability, optimizing labor efficiency.
- Collaborated with corporate partners on community outreach initiatives, strengthening brand presence in local markets.
District Manager
Dollar General
South Central Pennsylvania
05.2002 - 04.2007
- Directed operational strategies to optimize store performance across multiple locations.
- Implemented training programs to enhance staff productivity and customer service standards.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Collaborated with district teams to execute promotional initiatives and merchandising strategies.
Education
CDL Truck Driving License -
York VoTech
YorkHigh School Diploma -
South Western High School
Hanover, PA06.1990
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Team building
Timeline
Store Manager
Tractor Supply
05.2016 - Current
Store Manager
JOANN Fabrics and Crafts
09.2007 - 04.2015
District Manager
Dollar General
05.2002 - 04.2007
CDL Truck Driving License -
York VoTech
High School Diploma -
South Western High School