Susan A Mankowski
UPMC Hamot
Erie
13
years of professional experience
Dedicated Food Service Assistant experienced in safe food handling and customer service. Achieved high levels of patient satisfaction through effective special diet support and accurate meal delivery in fast-paced healthcare environments. Focused on maintaining sanitation standards and enhancing team communication to efficiently address special meal requests.
Work History
Food Service Assistant
13 Years 1 Month- Prepared patient meals following diet orders, allergen restrictions, and food safety standards.
- Delivered trays accurately and collected soiled dishware to support timely meal service.
- Coordinated with nursing staff and diet office to resolve meal changes and special requests.
- Sanitized workstations, equipment, and dining areas to maintain infection control compliance.
- Assisted new staff with food handling procedures, sanitation practices, and service expectations.
- Reported equipment issues, supply shortages, and service delays to prevent workflow disruptions.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy and enjoyable dining experience for guests.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
- Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
- Facilitated smooth communication between front-of-house staff members and kitchen team, leading to timely food delivery and satisfied customers.
- Participated in quarterly training sessions to stay updated on new menu offerings, policies, or industry trends relevant to the role of a Food Service Assistant.
- Assisted guests with menu choices, recommending pairings in alignment with preferences.
- Quickly resolved any customer complaints regarding food quality or service through prompt communication with kitchen staff or management as appropriate.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Learned other teammates' work tasks to train as backup.
- Developed and maintained positive relationships with customers to enhance service.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
High School Diploma
Skills
Food safety
Safe food handling
Food service delivery
Allergy awareness
Special dietary needs
Patient meal service
Customer service
Excellent customer service
Problem-solving
Conflict management
Attention to detail
Team oriented
Multitasking
Fast-paced environment
Working quickly
Diversity awareness
Interpersonal skills
Communication skills
Positive attitude
Strong work ethic
ServSafe certification
ServSafe
Customer engagement
Efficient work pace
Outgoing personality
Quick learner
Food handling standards
Food allergy awareness
Timeline
Food Service Assistant
UPMC Hamot
2012.08 - 2025.09Read More
Academy High School
High School Diploma
Read More