Susana Rodriguez
Philadelphia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Financial Representative
Thomas Jefferson Hospital
Philadelphia
09.2019 - 10.2025
- Managed patient financial accounts and billing inquiries efficiently.
- Assisted patients with insurance verification and payment arrangements.
- Collaborated with medical staff to resolve billing discrepancies promptly.
- Coordinated with external agencies for charity care and financial assistance programs.
- Provided training to new staff on financial processes and compliance standards.
- Educated patients on financial policies and payment options clearly.
- Processed financial applications and maintained accurate records diligently.
- Provided timely responses to customer inquiries about financial products and services.
- Reviewed customer applications and pursued missing information to complete submissions.
Medical Assistant
Temple Physicians Inc
Philadelphia
05.2006 - 07.2019
- Assisted with patient intake and history documentation.
- Scheduled appointments and managed physician calendars efficiently.
- Prepared examination rooms and ensured necessary supplies were available.
- Educated patients on treatment plans and medication instructions.
- Maintained electronic health records with accuracy and confidentiality.
- Administered injections and performed basic lab tests as directed.
- Coordinated communication between patients, physicians, and nursing staff.
- Supported billing processes by verifying insurance information effectively.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Education
Thompson Institute
Philadelphia, PA 10.2005 - 04.2006
Labor I1199C
Philadelphia, PASkills
- Patient billing
- Insurance verification
- Financial compliance
- Account management
- Record keeping
- Customer relationship management
- Medical terminology
- Appointment scheduling
- Team collaboration
- Problem solving
- Attention to detail
- Staff training
- Bilingual English Spanish
- Computer knowledgeable
- Excel
- Microsoft
References
References available upon request.
Timeline
Financial Representative
Thomas Jefferson Hospital
09.2019 - 10.2025
Medical Assistant
Temple Physicians Inc
05.2006 - 07.2019
Thompson Institute
10.2005 - 04.2006
Labor I1199C