Susanne Greenberg
Wayne
Summary
Dynamic Program Manager with extensive SAP America, Inc. experience, excelling in digital transformation and project management. Proven track record in driving process optimization and stakeholder alignment, leveraging agile methodologies. Adept at team leadership and technology roadmap development, delivering impactful solutions that enhance business performance and customer engagement.
Overview
22
22
years of professional experience
Work History
Program Manager, Marketing Technology and Transformation
SAP America, Inc
Newtown Square
01.2012 - Current
- Led the cross-organization and cross team Partner Lead Routing project, driving key stakeholder and process strategy alignment to deliver business success in process optimization and demand generation for SAP.
- Project managed IT roadmap and successful Implementation of SAP Marketing Cloud Email Execution, using new agile method along with IT and COE.
- Drove marketing process integration of PMI companies (Hybris and Fieldglass) to hybris Marketing.
Consultant, Marketing Business Information Office
SAP America, Inc
Newtown Square
01.2008 - 01.2012
- Drive requirements definition, design, implementation, testing & rollout for new Marketing processes and functionality.
- Work closely with Customer(s), Stakeholder(s), IT and SAP Management to effectively manage and lead global projects to ensure successful completion and significant impact on customer business KPI.
- Manage Email Execution enhancement releases for 2012 to provide improvements to the Partner business, including working closely with IT and associated project plan; provide timely visibility to management.
- Manage Communication and rollout sessions for new features; resource management; Manage and update documentation.
Project Manager
SAP America, Inc.
Newtown Square
01.2005 - 01.2008
- Manage weekly pipeline reporting for senior management.
- Generate various dashboards for pipeline reporting using Excel macros and MS Access database, for the various lines of business including regions, industries and solutions.
- Contracts reporting: Manage all contracts related reporting requirements, including reporting for RFIs.
- Recommend changes to existing reporting structure, policies, and processes that improve overall performance.
- Work directly with key senior executives to manage and participate in project teams – develop and produce dashboards per requirements.
- Generate ad hoc reports, to support field operations in creating/implementing go-to market strategies.
CRM Sales Analyst, US Sales Operations
SAP America, Inc.
Newtown Square
01.2003 - 01.2005
- Responsible to sell to the concept of the new Customer Relationship Management system to the US Field Executives.
- Directed to demonstrate and train US Sales Management, Sales Executives, Education Executives, Hosting Executives and Consulting Management to use the Customer Relationship Management system to effectively manage business opportunities.
- Gather and implement Business Intelligence requirements to effectively drive local US and CA analytics for executive management.
- Responsible for all Partner Alliance Management Reporting and Analysis.
- Tested and led Customer Relationship Management (CRM) 4.0 system roll out to US Sales.
Education
Bachelor of Economics -
penn state University
wayne, PASkills
- Project management
- Digital transformation
- Conflict resolution
- Technology roadmap development
- Agile Methodology
- SAP product expertise
- Team Leadership
- SAFe for program managers
- Extensive ERP knowledge
- Microsoft Office Professional
- Microsoft Windows 2000
- Sandler Sales Institute training
- Business process integration
Timeline
Program Manager, Marketing Technology and Transformation
SAP America, Inc
01.2012 - Current
Consultant, Marketing Business Information Office
SAP America, Inc
01.2008 - 01.2012
Project Manager
SAP America, Inc.
01.2005 - 01.2008
CRM Sales Analyst, US Sales Operations
SAP America, Inc.
01.2003 - 01.2005
Bachelor of Economics -
penn state University
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