SUSANNE RIZZO
ESSINGTON
Summary
Operations Coordinator with extensive experience at FedEx Ground, specializing in process improvement and team development. Demonstrated expertise in critical thinking and compliance monitoring, leading to successful implementation of strategies that improved service quality and operational efficiency. Proven ability to foster collaboration and drive high performance within teams.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
FedEx Ground
Essington
11.2019 - Current
- Resolved customer problems personally, responding to inquiries and complaints.
- Recommended and implemented procedural changes to enhance services for customers.
- Coordinated and supervised team member activities to consistently meet customers' needs.
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
Area Manager
FedEx
New Castle
11.2018 - 11.2019
- Promoted culture of safety by educating workers on safety compliance requirements and by performing spot checks to ensure compliance.
- Applied knowledge of business and management principles to strategically plan and allocate necessary resources to complete production.
- Analyzed district metrics and implemented forward-thinking strategies to correct deficiencies and close operational gaps.
- Developed team-based culture with shared strategies and goals and strong performance-based initiatives.
Ops Manager Admin
FedEx Ground
Essington
11.2017 - 11.2018
- Skills include terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
- Plans, organize, direct, and control the day-to-day operations of the station, managing and assigning employees to ensure the efficient sorting of packages through the facility.
- Determines opportunities for improvement of key metrics and executes action plans to achieve results.
- Educates station staff, including other management employees, and ensures compliance with all FXG policies/procedures and applicable governmental regulations.
- Manages compliance in accordance with the Business Control Self-Assessment (BCSA).
- Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals.
- Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.
- Investigates, resolves, and/or escalates customer service issues, as appropriate.
- Training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures, and other training requirements.
Quality Assurance Clerk
FedEx
ESSINGTON
12.2014 - 11.2017
- Ensured accurate delivery addresses for all packages.
- Clarified customer requirements to enhance service quality.
- Developed quality system documentation in alignment with Quality Assurance Policy.
- Identified critical processes related to high-profile package handling.
Package Handler
FedEx
Essington
06.2014 - 12.2014
Skills
- Microsoft Word and Excel
- Time management
- Administrative management
- Critical thinking
- Judgment and decision-making
- Complex problem solving
- Active listening
- Customer service
- Reading comprehension
- Team development
- Quality assurance
- Cross-functional collaboration
- Performance management
- Staff training
- Process improvement
- Staff scheduling
- Compliance monitoring
- Team building
- Operations oversight
- Reporting and documentation
Timeline
Operations Coordinator
FedEx Ground
11.2019 - Current
Area Manager
FedEx
11.2018 - 11.2019
Ops Manager Admin
FedEx Ground
11.2017 - 11.2018
Quality Assurance Clerk
FedEx
12.2014 - 11.2017
Package Handler
FedEx
06.2014 - 12.2014