SUTTON HUGHES BONILLA
PHILADELPHIA
Summary
Diligent worker with solid background in retail customer service and overseeing efficient shipping operations. Proven success in coordinating logistics, ensuring timely deliveries, and enhancing workflow processes. Demonstrated ability in team leadership and problem-solving within fast-paced environments.
Overview
6
6
years of professional experience
Work History
Shipping Lead/Floor Staff
OMOI Life Goods
08.2022 - Current
- Processing, packing, and shipping online orders in a timely, accurate, and organized manner to meet the needs of each customer
- Handling email and phone correspondence to assist and accommodate customer needs, questions and complaints
- Upholding and marketing the brand of the store while delivering exceptional, personalized customer service to all store patrons
- Recording inventory, shortages, and discrepancies to keep records current and accurate
Crew Member
Trader Joe’s
09.2019 - 08.2022
- Managing inventory and new orders to meet predicted sales volume and replenish stocks
- Receiving and processing payment and maintaining records related to sales
- Driving sales volume and building creative product displays
- Handling inquiries, complaints, and requests to help problem solve and provide useful information for customers
- Serving food and drink samples to customers in order to spotlight new products and provide a memorable customer experience
Wait Staff
Birch Tree Catering
08.2019 - 11.2019
- Working as a team with serving and kitchen staff to ensure the needs of guests are met
- Answering questions and providing information about the venue and food to ensure comfort and clarity for patrons
- Performing shift duties such as table set-up and displays, food and drink distribution, replenishing buffet, pre-bussing, and post-event clean-up
Education
Contemporary Music Program - August 2017 - August 2019
The New School
New York, NYSkills
- Organized, detail oriented, highly adaptable, and initiative
- Competent, responsible, and committed
- Excellent interpersonal and communication skills
- Eager and quick to learn
- Positive and friendly
Timeline
Shipping Lead/Floor Staff
OMOI Life Goods
08.2022 - Current
Crew Member
Trader Joe’s
09.2019 - 08.2022
Wait Staff
Birch Tree Catering
08.2019 - 11.2019
Contemporary Music Program - August 2017 - August 2019
The New School
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