Suzanne Curran
Carlisle
Summary
Compassionate case manager with proven expertise in case documentation and service planning. Committed to supporting resource parents and ensuring child safety, fostering impactful relationships through empathy and attention to detail.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Case Manager
Common Sense Adoption Services
Mechanicsburg
01.2024 - Current
- Supervised placements by conducting home visits to assess safety, completing monthly supervisory reports, attending court hearings, and coordinating services with placing agency.
- Maintained accurate case records and documentation according to state and agency guidelines.
- Assessed children's needs, developed Individual Service Plans with input from family members and county staff and monitored progress towards goals.
- Provided support, training, and education to resource parents.
- Completed annual resource family evaluations and renewals.
- Executed all aspects of various SWAN Units of Service, including Child Profile, Child Preparation, Family Profile, and Adoption Finalization, ensuring comprehensive support for families.
Clinical Care Manager
AmeriHealth Caritas / PerformCare
Harrisburg
10.2021 - 01.2024
- Used clinical knowledge, experience, and professional judgement to ensure that mental health and substance abuse services provided were individualized, recovery-focused, least restrictive, most appropriate, and effective.
- Conducted medical necessity reviews, identified quality of care concerns, and resolved barriers to treatment progress to enhance patient outcomes.
- Coordinated with hospital staff to assess patient progress, create discharge plans, and streamline referrals to appropriate aftercare services.
- Engaged with members and families to develop safety plans and eliminate barriers to care, improving access to services.
- Trained clinical staff and new hires on LGBTQIA+ specific content.
- Provided coverage for the telephonic crisis queue and completed assessment of immediate member needs.
Senior Care Manager
Magellan Health Services
Bethlehem
09.2006 - 10.2021
- Conducted clinical reviews for admissions, continued stays, and discharges across mental health and substance use care levels.
- Developed collaborative relationships with provider staff and county representatives to enhance service delivery.
- Provided direct telephonic support to members facing crises or needing assistance connecting to community services.
- Promoted affirming and welcoming behavioral health services tailored for LGBTQIA individuals.
- Collaborated with provider staff to ensure strength-based, recovery-oriented, and clinically appropriate services.
Education
Master of Social Work -
Marywood University
Scranton, PA05-2001
Bachelor of Arts - Social Welfare
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-1999
Skills
- Case documentation
- Service planning
- Care coordination
- Attention to detail
- Teaching and mentoring
- Empathy and understanding
Certification
Licensed Social Worker (LSW), Commonwealth of Pennsylvania, 2001-present
Timeline
Case Manager
Common Sense Adoption Services
01.2024 - Current
Clinical Care Manager
AmeriHealth Caritas / PerformCare
10.2021 - 01.2024
Senior Care Manager
Magellan Health Services
09.2006 - 10.2021
Master of Social Work -
Marywood University
Bachelor of Arts - Social Welfare
Bloomsburg University of Pennsylvania