Work Preference

Summary

Overview

Work History

Education

Skills

Timeline

Open To Work

Verified

This profile is verified using an email address.

Suzanne Flaherty

Everett,PA

Work Preference

Job Search Status

Open to work

Desired start date: Open to discussion

Desired Job Title

Client Scheduling AssociateService Administration RepresentativeCenter Lead Project Coordinator, Weekend Third Shift

Work Type

Full Time

Location Preference

Remote

Important To Me

Work from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveHealthcare benefitsPersonal development programsWork-life balanceCareer advancementCompany Culture4-day work weekFlexible work hours

Summary

Scheduling professional with solid background in optimizing schedules and improving operational efficiency. Recognized for contributing to team success through effective communication and adaptability to dynamic environments. Expertise in coordinating schedules, prioritizing tasks, and fostering collaborative work relationships that drive results.

Overview

years of professional experience

Work History

Client Scheduling Associate

Veritext Legal Solutions

Livingston, NJ

07.2018 - Current

Responsible for scheduling meetings and depositions, responding to inquiries and providing our clients with state-of-the-art products and services that will meet their needs.
Respond to all client requests received via email and/or phone queue
Schedule proceedings in their proprietary software ensuring complete, accurate and consistent information
Assign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobs
Confirm assignments for the next business day
Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable
Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
Resolve issues and escalate as needed to ensure prompt and accurate resolution

Service Administration Representative

Qiagen Inc.

Germantown, MD

09.2008 - 01.2018

Ensure proper data entry into the Service Management System/SAP/ERP, CRM and Salesforce for all billable accounts and third-party vendors, parts shipments, installations and service orders.
Maintain SOPs/documents to perform duties. Identify potential shortcomings in service offerings and present solutions to remedy. Create/maintain effective tracking mechanisms.
Process spare parts sales orders in SAP and track part shipments for the Instrument Specialists.
Ensure proper data quality in the Service Management System and CRM, including Billable Purchase Orders, Field Service Reports, Women’s Health Parts and Engineer’s Consignment/Trunk Stocks in compliance with the FDA.
Work with Field Service Engineers, Technical Service, Purchasing, Distribution and Customer Care to deliver excellent customer service to both internal and external customers.
Train new hires all the SOP’s for their assigned duties.
Maintain monthly billable reports and process purchase orders for paid Field Service visits in SAP.

Center Lead Project Coordinator, Weekend Third Shift

Fedex

Rockville, MD

03.2004 - 11.2014

Track and log all production jobs.
Responsible for ensuring quality during and after production process.
Take customer orders, give pricing information, and explain the benefits of digital printing technology.
Assist in the training of center team members.
Receive and prepare packages in-store for delivery via Fedex.