SUZANNE PETERSON
Tamiment
Summary
Experienced MLIS professional with a strong background in public library services, program development, community engagement, and information management. Skilled in database research, marketing, technology troubleshooting, and mentoring volunteers. Adept at providing excellent customer service and collaborating across departments. Proficient in Microsoft Office, Polaris/Leap, LibGuides, Canva, and website design.
Overview
28
28
years of professional experience
Work History
Reference Librarian
EASTON AREA PUBLIC LIBRARY
04.2024 - Current
- Provide in-person and virtual reference services utilizing databases and search engines.
- Curate adult and children’s magazine collections, including selection and weeding.
- Design and implement adult programming, such as local artist exhibitions.
- Process interlibrary loan requests via Access PA.
- Create LibGuides for patron use and troubleshoot computer and equipment issues.
Reference Librarian
NUTLEY FREE PUBLIC LIBRARY
09.2021 - 01.2024
- Delivered reference services and oversaw the interlibrary loan program (JerseyCat).
- Streamlined ILL procedures for improved efficiency.
- Developed and managed adult programming, including Adult Summer Reading and Mah-Jongg Mondays.
- Supervised Tech Services volunteers and created marketing materials for programs.
- Conducted collection development, cataloging, and weeding activities.
- Provided reader’s advisory services for adults and teens.
Reference Librarian
CLIFTON PUBLIC LIBRARY
05.2018 - 01.2023
- Provided comprehensive reference services across multiple platforms.
- Assisted patrons with technology troubleshooting and equipment use.
- Processed interlibrary loans outside the PALS system.
Library Assistant
NUTLEY FREE PUBLIC LIBRARY
02.2015 - 09.2021
Library Assistant
RIDGEWOOD PUBLIC LIBRARY
08.2013 - 01.2015
- Supported reference, children’s, and circulation departments.
- Handled patron transactions and service inquiries using Polaris.
Summer Intern
NORTH ARLINGTON PUBLIC LIBRARY
06.2013 - 08.2013
- Designed and led children's programming, book clubs, and story hours.
Freelance Editor
CYBEREDIT.COM
01.2007 - 01.2013
- Created customized resumes and cover letters for diverse client needs.
Special Projects Coordinator
QUIDSI, INC. (Diapers.com/Soap.com)
01.2007 - 01.2011
- Built a library of standardized communications and managed customer satisfaction initiatives.
Various Roles (CSR to Email Administrator)
BARNES & NOBLE.COM
01.1998 - 01.2007
- Progressed through roles from Customer Service Representative to Email Administrator.
- Led training initiatives, developed documentation, and managed sensitive customer relations.
Education
Master of Library and Information Science -
Rutgers, The State University of New Jersey
New Brunswick, NJ01.2014
Master of Arts - Psychology
Fairleigh Dickinson University
Teaneck, NJ01.1995
Bachelor of Arts - Psychology
Wagner College
Staten Island, NY01.1992
Skills
- Reference Services & Research
- Adult & Youth Programming
- Interlibrary Loan Systems (Access PA, JerseyCat)
- Collection Development & Weeding
- Technology Troubleshooting
- Social Media & Marketing
- Microsoft Office, Polaris/Leap, Canva, LibGuides
- Customer Service Excellence
Timeline
Reference Librarian
EASTON AREA PUBLIC LIBRARY
04.2024 - Current
Reference Librarian
NUTLEY FREE PUBLIC LIBRARY
09.2021 - 01.2024
Reference Librarian
CLIFTON PUBLIC LIBRARY
05.2018 - 01.2023
Library Assistant
NUTLEY FREE PUBLIC LIBRARY
02.2015 - 09.2021
Library Assistant
RIDGEWOOD PUBLIC LIBRARY
08.2013 - 01.2015
Summer Intern
NORTH ARLINGTON PUBLIC LIBRARY
06.2013 - 08.2013
Freelance Editor
CYBEREDIT.COM
01.2007 - 01.2013
Special Projects Coordinator
QUIDSI, INC. (Diapers.com/Soap.com)
01.2007 - 01.2011
Various Roles (CSR to Email Administrator)
BARNES & NOBLE.COM
01.1998 - 01.2007
Master of Arts - Psychology
Fairleigh Dickinson University
Bachelor of Arts - Psychology
Wagner College
Master of Library and Information Science -
Rutgers, The State University of New Jersey
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