Suzy Sora
Wind Gap
Summary
Experienced Retail District Manager with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
15
15
years of professional experience
Work History
Retail District Manager
Mattress Firm
Allentown
02.2023 - Current
- Evaluated performance of individual stores within district based on key metrics such as sales growth, profit margins, employee turnover rate.
- Monitored competition activities in the district to stay ahead of trends in the industry.
- Conducted regular training sessions for employees on sales techniques, product knowledge, customer service.
Retail District Manager
Forever Resorts
Grand Canyon
10.2020 - 02.2023
- Ensured compliance with company policies and retail standards.
- Reviewed daily reports from each store to ensure accuracy of information related to sales transactions and inventory control measures.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
Retail District Manager
Spencer's Gifts
Philadelphia
11.2010 - 10.2020
- Collaborated with corporate teams to align strategies and objectives.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Managed visual merchandising, maintaining standards and elevating customer experience.
Education
Associate of Arts - Business Administration
Lehigh Carbon Community College
Schnecksville, PA05-2012
Skills
- Sales strategy
- Visual merchandising
- Inventory control
- Performance evaluation
- Customer relationship management
- Team development
- Effective communication
Affiliations
- Passionate volunteer and committed to community service. Previous Give Back Champion with Mattress Firm and volunteered with animal wildlife and animal shelters over the past 15 years.
- Completed shelter management training and volunteered 5 years as the Dog Program Manager at Peaceable Kingdom. This required leading and organizing over 100 volunteers and working directly with the Dog Warden.
Timeline
Retail District Manager
Mattress Firm
02.2023 - Current
Retail District Manager
Forever Resorts
10.2020 - 02.2023
Retail District Manager
Spencer's Gifts
11.2010 - 10.2020
Associate of Arts - Business Administration
Lehigh Carbon Community College