Sydney Boryga

• Reviewed customer agreements, financial documents, and supporting records to ensure accuracy, completeness, and consistency across internal systems.
• Identified missing, inconsistent, or contradictory information and worked with underwriting, sales, and vendors to resolve documentation issues.
• Maintained accurate CRM records, tracked transaction progress, and ensured all documentation met internal guidelines before approval.
• Supported workflow improvements by flagging documentation gaps and helping refine processes to reduce delays and errors.
• Guided customers through DocuSign agreements and documentation requirements, ensuring all records were properly submitted and verified.

• Reviewed onboarding, compliance, and background‑check documentation for 25–50 contractors at a time, ensuring all records were complete, accurate, and met regulatory requirements.
• Investigated discrepancies in contractor files, resolved missing or conflicting information, and coordinated with compliance and operations teams to finalize documentation.
• Maintained detailed CRM records and tracked documentation status to ensure data integrity across multiple teams.
• Improved documentation tracking processes, reducing internal discrepancies by 30% and strengthening communication between departments.

Coordinated content schedules for email, blog, and social media platforms while tracking performance data to spot trends and identify accuracy concerns.

Assisted in increasing audience engagement by refining content strategy and reviewing analytics regularly.

Supported improvements in email open rates through thorough content evaluation and adjustment.