Sydney Goisse
Pittsburgh
Summary
Dedicated hospitality professional with a strong background in customer service and satisfaction. Excels in fast-paced environments, demonstrating adaptability and teamwork. Effectively manages multiple tasks while maintaining an organized workspace and addressing customer inquiries. Committed to delivering reliable service with a positive attitude and strong communication skills.
Overview
4
4
years of professional experience
Work History
Shift lead
Bruster’s
Bethel Park
06.2023 - Current
- Scooped ice cream and served customers to ensure a positive dining experience
- Responded to incoming phone calls from customers
- Managed shifts to optimize staffing and maintain service quality
- Made and decorated cakes to fulfill customer orders and enhance product offerings
Summer Camp Counselor
Dormont Borough
Pittsburgh, PA
06.2026 - 08.2026
- Developed and implemented age-appropriate lesson plans that enhanced campers' skills and knowledge.
- Facilitated daily activities and organized group games to promote teamwork and engagement among campers.
- Supervised camper safety, ensuring compliance with safety protocols during all camp activities.
- Collaborated with staff to coordinate special events, enriching the overall camp experience for participants.
- Resolved conflicts among campers, fostering a positive environment conducive to personal growth and development.
Decorator, cashier
Madsen Donuts
Castle Shannon
09.2022 - 01.2023
- Decorated donuts and fulfilled customer orders
- Maintained cleanliness throughout store
- Assisted customers with inquiries and provided product recommendations
- Carried out orders and transactions for in-store, online, and over-the-phone orders
Education
High School Diploma -
Keystone Oaks High School
Mount Lebanon06-2024
No Degree - Early Childhood and Special Education
Duquesne University
Pittsburgh, PA06-2028
Skills
- Customer service
- Communication
- Organizational skills
- Time management
- Leadership skills
- Problem solving
- Employee training
- Staff management
Timeline
Summer Camp Counselor
Dormont Borough
06.2026 - 08.2026
Shift lead
Bruster’s
06.2023 - Current
Decorator, cashier
Madsen Donuts
09.2022 - 01.2023
High School Diploma -
Keystone Oaks High School
No Degree - Early Childhood and Special Education
Duquesne University