Sydney Haiges
Lancaster
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
Legends Sports Pub & Grille
07.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Representative
Splits and Giggles
07.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Processed sales transactions for cash, debit, and credit purchases.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
Host
Walk-On's Sports Bistreaux
02.2023 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor - Finance
Coastal Carolina University
Conway, SC05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Service prioritization
- Suggestive selling
- POS system operation
- High volume dining
Timeline
Server
Legends Sports Pub & Grille
07.2023 - 01.2025
Host
Walk-On's Sports Bistreaux
02.2023 - 05.2023
Customer Service Representative
Splits and Giggles
07.2021 - 08.2023
Bachelor - Finance
Coastal Carolina University
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