Delivered exceptional customer service, ensuring passenger comfort and safety throughout flights.
Managed in-flight operations, coordinating with crew to maintain efficient service delivery.
Conducted pre-flight safety checks, ensuring compliance with airline regulations and protocols.
Resolved passenger inquiries and complaints effectively, enhancing overall travel experience.
Maintained up-to-date knowledge of airline policies, procedures, and industry regulations.
Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Human Resource Specialist (42A)
Army National Guard
07.2016 - Current
Interpret and explain human resources policies, procedures, standards, and regulations.
Maintain and update human resources documents, such as performance evaluation forms, authorization to start, change, or update BAQ and/or VAH, and Army Physical Fitness Test score cards.
Deployed for nine months to Afghanistan and was responsible for tracking awards, planning award ceremonies, and picking up mail from the APO and distributing it to the soldiers.
Frequently used Microsoft Excel to create documents to track people and documents, Microsoft Word to type memorandums and other documents, and Microsoft Powerpoint to create award certificates to be presented to soldiers.
Trained as a 42A Human Resource Specialist and a Combat Life Saver. Responsible for in-processing and out-processing soldiers, and making sure emergency contact data is up to date during drill weekends.
Collaborated with leadership to address personnel issues, promoting conflict resolution and maintaining team cohesion.
Administrative Assistant
Cunningham Powell Alexander, A.C.
11.2022 - 10.2023
Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office. Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements. Coordinated and organized company events, including conferences, seminars, and team-building activities. Prepared and edited correspondence, reports, presentations, and other documents as needed. Maintained office supplies inventory by anticipating needs and placing orders in a timely manner. Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents. Provided administrative support during board meetings including preparing meeting agendas/materials, distributing minutes, and following up on action items.
Server
Carolina Ale House
07.2019 - 01.2020
Knowledgeable of menu options, ingredients, and gluten free and vegetarian alternatives, as well as wine, beer, and cocktail options. Up-sell appetizers, alcohol, and desserts to increase guest checks, and inform guests of the current specials. Proficient in multitasking while remaining professional and upbeat in a fast-paces environment. Ensured customers were satisfied with their service and their meal to ensure they would return again.
Mayor's Fellow
City of Columbia Mayor's Office
01.2019 - 05.2019
Assisting the Mayor's staff with planning formal events and attended the events to help set up before and clean up after. Attended monthly city council meetings and took notes. Completed daily tasks given by the Mayor's staff such as filing paperwork, taking notes during meetings, answering phones, and taking messages for the mayor.
Server
BLD
11.2018 - 03.2019
Knowledgeable of menu options, ingredients, and gluten free and vegetarian alternatives, as well as wine and beer options. Up-sell appetizers, alcohol, and desserts to increase guest checks, and inform guests of the current specials. Proficient in multitasking while remaining professional and upbeat in a fast-paces environment. Ensured customers were satisfied with their service and their meal to ensure they would return again.
Hostess
Olive Garden
10.2015 - 06.2016
Greeted guests as they arrived to the restaurant, sat guests at tables, helped servers by bringing drinks, breadsticks, and desserts to the guests, took reservations and maintained the reservation book, and kept up with an organized waiting list.