Sydney S. Reinhard
Catasauqua
Summary
Healthcare and customer service expert with proven ability to optimize patient flow and support clinical operations. Demonstrated success in training staff and fostering team collaboration to meet high standards. Skilled in balancing administrative duties with direct patient care to enhance service outcomes.
Overview
9
9
years of professional experience
Work History
Medical Assistant
St. Luke's Neurology Associates
Bethlehem
06.2024 - Current
- Inventory Management
- Assisted physicians with patient examinations and procedures in a neurology practice.
- Managed patient scheduling and coordinated appointments for optimal flow.
- Supported administrative tasks, including filing medical records and data entry.
Sales Associate
Designer Shoe Warehouse
Allentown
11.2021 - Current
- Processed transactions accurately, ensuring customer satisfaction and efficient service.
- Trained new staff on customer service standards, enhancing team performance and operational consistency.
- Collaborated with team members to optimize inventory restocking and maintain stock availability.
Haunt Talent/Team Lead
Dorney Park and Wildwater Kingdom
Allentown
07.2017 - Current
- Trained team members in safety protocols and guest service standards to enhance operational readiness.
- Collaborated with management on implementing new attractions to improve guest experiences.
- Provided leadership and guidance to ensure timely task completion and high-quality standards.
Reimbursement/ Data Clerk
Option Care Home Infusion
Bethlehem
07.2018 - 08.2022
- Reviewed and processed insurance claim code denials to resolve discrepancies
- Balanced patient write-offs to maintain accurate financial records
- Facilitated written communication to clarify patient billing inquiries
- Assisted in training new staff on data entry procedures.
Education
B.A. - Psychology
Cedar Crest College
Allentown, PA05-2024
B.A. - Psychology
West Virginia University
Morgantown, WV12-2022
A.S. - Psychology
Lehigh Carbon Community College
Schnecksville, PA12-2021
Skills
- Patient care
- Attention to detail
- Customer service
- Inventory management
- Time management
- Team collaboration
- Staff training
Timeline
Medical Assistant
St. Luke's Neurology Associates
06.2024 - Current
Sales Associate
Designer Shoe Warehouse
11.2021 - Current
Reimbursement/ Data Clerk
Option Care Home Infusion
07.2018 - 08.2022
Haunt Talent/Team Lead
Dorney Park and Wildwater Kingdom
07.2017 - Current
B.A. - Psychology
Cedar Crest College
B.A. - Psychology
West Virginia University
A.S. - Psychology
Lehigh Carbon Community College