Sydney Vogt
Emlenton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Quick learner, always ready to learn, and grow in my career when given the honor.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Highmark Blue Cross Blue Shield
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for benefit information, claims, and much more.
- Maintained daily duties correctly, and followed my schedule appropriately.
- Excellent teamwork, and worked great with others always in a respectful professional manner.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Skilled in troubleshooting technical issues, daily work in Microsoft teams, Word, Excel, and many other computer programs,
Education
High School Diploma -
Saegertown High School
Saegertown, PASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Professional telephone demeanor
- Scheduling
- Paperwork processing
- Team development
- Documentation
- Data collection
- Staff training
- Prioritization
- De-escalation techniques
- Technical support
- Live chat support
- Report preparation
Timeline
Customer Service Representative
Highmark Blue Cross Blue Shield
01.2023 - Current
High School Diploma -
Saegertown High School
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