Taylor Glass
Lansdale
Summary
Detail-oriented and people-focused professional with 8+ years of leadership experience in fast-paced hospitality environments. Currently pursuing coursework in Psychology with a strong interest in Human Resources and Industrial-Organizational Psychology. Proven ability to manage confidential information, support teams, coordinate schedules, and improve operational processes. Seeking an HR Administrative Assistant role to build a foundation in people operations while working toward a long-term career in organizational psychology and counseling.
Overview
10
10
years of professional experience
Work History
Uber Driver
Uber
09.2016 - Current
- Delivered exceptional customer service during rides, enhancing passenger satisfaction and loyalty.
- Navigated efficiently using GPS technology to optimize route selection and reduce wait times.
- Maintained vehicle cleanliness and safety standards, ensuring compliance with company regulations.
- Managed time effectively to balance multiple ride requests while minimizing downtime between trips.
Manager
Pancharo’s
Spring House, PA
01.2024 - 01.2025
- Managed daily operations of a high-volume restaurant serving 300+ guests per day
- Supervised and supported a team of 15 employees, including onboarding, training, and performance coaching
- Reduced labor costs by 12% through effective scheduling and staffing strategies
- Maintained accurate employee records, schedules, and shift documentation
- Increased customer satisfaction scores by 10% through process improvements and staff development
- Oversaw inventory, ordering, and cost controls, reducing food waste by 8%
- Handled cash deposits, reporting, and POS reconciliation with 100% accuracy
Manager
Turning Point
Bryn Mawr, PA
01.2022 - 01.2024
- Directed daily operations for a full-service restaurant serving 200+ guests daily
- Managed hiring, onboarding, scheduling, and training for a 20-person team
- Ensured compliance with ServSafe standards, company policies, and labor guidelines
- Maintained detailed records for staff performance, certifications, and scheduling
- Implemented coaching initiatives that increased team retention by 15%
- Resolved employee and guest concerns with professionalism and discretion
Bridal Attendant
Normandy Farms
Blue Bell, PA
01.2019 - 01.2022
- Coordinated logistics for 50+ weddings and large-scale events
- Supervised teams of 5–10 staff per event, assigning roles and maintaining timelines
- Acted as a key point of contact, resolving issues calmly in high-pressure situations
- Delivered exceptional client service, achieving 100% satisfaction
Shift Lead
McDonald’s
Multi Locations
01.2016 - 01.2019
- Led shifts overseeing 10–15 team members in a high-volume environment
- Assisted with training, scheduling, and daily staff support
- Managed cash handling, inventory control, and POS systems
- Maintained compliance with food safety and cleanliness standards
Education
Psychology
Montgomery County Community College
Blue Bell, PA05-2027
Hospitality & Event Leadership
Temple University
Philadelphia, PA05-2022
Business Administration
Montgomery County Community College
Blue Bell, PA05-2018
High School Diploma - undefined
North Penn High School
Lansdale, PA01.2016
Skills
- Employee Onboarding & Documentation
- Confidential Record Management
- Team Leadership & Staff Development (10–25 employees)
- Scheduling & Timekeeping Review
- Cash Handling Accuracy
- Microsoft Office (Word, Excel, Outlook)
- Conflict Resolution & Professional Communication
- Compliance, Training & Certification Tracking
- Customer & Employee Experience
- Problem-solving
Timeline
Manager
Pancharo’s
01.2024 - 01.2025
Manager
Turning Point
01.2022 - 01.2024
Bridal Attendant
Normandy Farms
01.2019 - 01.2022
Uber Driver
Uber
09.2016 - Current
Shift Lead
McDonald’s
01.2016 - 01.2019
High School Diploma - undefined
North Penn High School
Psychology
Montgomery County Community College
Hospitality & Event Leadership
Temple University
Business Administration
Montgomery County Community College