T. L. Boggs
Philadelphia
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Clinical Operations Expansion
Oak Street Health
12.2021 - Current
- Led the setup of 40+ new clinic openings nationwide in a single year, ensuring readiness for patients and staff
- Conducted in-center training for new hires, onboarding clinical and service teams to organizational workflows
- Managed facility setup, vendor coordination, and operational readiness for new centers
- Submitted CLIA applications and ensured compliance with healthcare regulations
- Created and maintained operational records to support process adherence and document compliance
- Partnered with leadership teams to strategize and introduce office initiatives that improve center efficiency
- Utilizing Smartsheet for project tracking, task management, and workflow automation
- Planning, executing, and overseeing projects for new centers to ensure timely delivery and alignment with organizational goals
- Develop and deliver engaging training curriculum by creating comprehensive slide decks and presenting material to diverse audiences, ensuring clear understanding and knowledge retention
Operations Partner
Oak Street Health
06.2021 - 12.2021
- Standardized office structures and processes to enhance collaboration and increase performance
- Assisted with workflow optimizations to improve productivity across multiple locations
- Provided guidance on Standard Operating Procedures (SOPs) and new initiative rollouts
- Served on regional workgroups that shaped center operations
- Tracked and analyzed key performance metrics to drive improvements
Patient Relations Manager
Oak Street Health
05.2018 - 06.2021
- Processed eligibility, benefits verification, and authorization requests for patients
- Collaborated with insurance carriers to resolve payment discrepancies
- Acted as a Medicare subject matter expert, supporting internal and external stakeholders
- Maintained confidentiality of patient records, finances, and health statuses
- Worked alongside insurance agents to assist patients with policy selections, achieving a 93% account close rate
Education
Associate of Science - Business Administration And Management
Community College of Philadelphia
Philadelphia, PA05-2025
Diploma -
Norristown Area High School
06.1994
Skills
- HIPPA & PPE Compliance
- Medical Terminology
- Team Collaboration & Leadership
- Salesforce & Healthcare Systems
- New Hire Onboarding & Workflow Optimization
- Smartsheet Proficiency
- Electronic Medical Records (EMR) Systems: ECW, Canopy, Greenway
Awards
- I Got This Award, This award, voted on by the entire region, recognizes the Oak Street Health employee known for taking ownership and driving results that benefit the patients.
- Oaky Value Award, The Oaky Value Award is a recognition given at Oak Street Health to employees who exemplify the organization's core values. It honors team members who demonstrate exceptional dedication, collaboration, and commitment to providing high-quality patient care and supporting the company's mission to rebuild primary care.
Timeline
Clinical Operations Expansion
Oak Street Health
12.2021 - Current
Operations Partner
Oak Street Health
06.2021 - 12.2021
Patient Relations Manager
Oak Street Health
05.2018 - 06.2021
Associate of Science - Business Administration And Management
Community College of Philadelphia
Diploma -
Norristown Area High School
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