Terrell Simms
Feasterville,Pa
Summary
With 23+ years of experience as a detail-oriented Senior Nurse Assistant, I have transitioned into the role of Scheduling and admin work. Prior to that position I was a multitasking Urgent Response Specialist. I served as a Lead Facilitator, training new agent hires and working as an Tracer. My expertise includes registration, insurance verification, troubleshooting Epic issues, navigating the Epic system, and utilizing Microsoft Office for spreadsheet projects. I also have experience in tracing COVID positive employees, outbound calling to patient families and staff, and handling high-volume inbound call center calls. Seeking an opportunity to enhance my knowledge, experience, and education in an administrative role within a growth-oriented organization or team. Eager to utilize my skills and formal education to excel in all areas and contribute to company success.
Overview
23
23
years of professional experience
Work History
Access Center Scheduler
Children Hospital of Philadelphia
12.2023 - Current
- Schedule Allergy appointments, ,medical charting, documentation, insurance verification, reduced scheduling conflicts, work with coordinators with trouble shooting certain problems with families or insurance, ensured timely execution of tasks through proactive rescheduling and getting messages to care team
- Maintained high levels of customer satisfaction through diligent scheduling coordination.
- Consistently met deadlines by effectively allocating resources, and making necessary adjustments to schedules as needed.
- Work with high volume calls, handle calls in timely manner with professionalism and courtesy to our patients and families.
Urgent Response Specialist
Children Hospital of Philadelphia
12.2020 - Current
- Assist Tracer, trace positive employees covid results and any hospital exposures and give their RTW dates
- Run patients and staff insurance and other credential checks for testing
- Verify or trouble insurance issues, multitasking different issues
- Handle High-Volume inbound call center calls (Chop Public Health Line)
- Give CDC and CHOP policies informed and educated guidance about Covid-19, to the community of Phila and surrounding areas and Chop staff
- Very fast paced environment, so multitasking and prioritizing is essential
- Document all encounters with employees in redcap, and public calls on public health forms
- Work on projects using varies Microsoft tools, spreadsheets, databases
- Train new hires the role of an Agent, and assist other staff with any needs they may have
- Handle sensitive and confidential patient and employee information with top priority
- Data entry
Senior Nurse Assistant
The Children’s Hospital of Philadelphia
12.2001 - Current
- Utilizes skilled nursing practices to support quality patient care
- Proactive in advocating for children and their families
- Assists individuals displaying problematic behaviors that negatively impact their access to care
- Assists in developing care plans with realistic and positive patient outcomes
- Collaborates with care teams to effectively manage behavioral problems in the health care setting
- Recognized for practicing with a questioning attitude for observing suspected cases of abuse and coordinating with the care team to provide safe care
- Proficient in evaluating the needs of individuals and developing effective solutions for challenging behaviors
- Displays strong clinical skills in assessing vital signs
- Ensures the accurate, timely flow of information by maintaining thorough patient records and updating the healthcare team on patients’ status
Residential Counselor
Legacy Treatment Services
02.2019 - 03.2020
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
Education
Bachelor of Science - Healthcare Administration
Penn State University
University Park, PA12.2019
Associate of Applied Science - Criminal Justice
Kaplan University
Davenport, IA12.2010
Skills
- Tracer
- Lead facilitator
- Scheduling
- Advise nursing staff with recommendations via 5-SAFE
- Advanced working knowledge of Microsoft Software
- Detail-Oriented Listener
- Detail-Oriented Approach
- Manage Spreadsheet projects
- Microsoft Word Proficiency
- Excellent at Multitasking
- Effective Task Prioritization
- Knowledge of Insurance verification
- Manage High-Volume Call Center Inquiries
- Knowledge of guidelines for Covid-19 and its variants
- Ensure Data Privacy Compliance
- Effective Communicator
- Team Leadership
- Patient Advocacy and Support
Timeline
Access Center Scheduler
Children Hospital of Philadelphia
12.2023 - Current
Urgent Response Specialist
Children Hospital of Philadelphia
12.2020 - Current
Residential Counselor
Legacy Treatment Services
02.2019 - 03.2020
Senior Nurse Assistant
The Children’s Hospital of Philadelphia
12.2001 - Current
Bachelor of Science - Healthcare Administration
Penn State University
Associate of Applied Science - Criminal Justice
Kaplan University
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