Tabatha Tongel
PITTSBURGH
Summary
Experienced FOH Manager with 8 years in bar operations and event coordination. Led initiatives to enhance service efficiency and customer satisfaction. Skilled in crafting specialty cocktails and innovating menus while managing staff and daily operations. Strong multitasker with proven interpersonal abilities in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Bartender/FOH Manager
Jergels Rhythm and Grille
Pittsburgh
08.2018 - Current
- Mixed and served beverages while maintaining cleanliness at the bar area.
- Engaged with customers to create a welcoming and enjoyable atmosphere.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Handled cash transactions accurately while maintaining a balanced register.
- Ensured compliance with health and safety regulations during service hours.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided patrons with a selection of wine, beer, and cocktails upon request.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Assisted in setting up the bar for service shift.
- Ensured accuracy of daily cash registers and created detailed sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within a fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Processed payments accurately and efficiently with POS system.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Managed daily operations and staff scheduling at a popular music-themed restaurant.
- Oversaw customer service to ensure guest satisfaction and positive experiences.
- Coordinated events and live performances to enhance restaurant atmosphere and engagement.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Monitored dining room cleanliness and tidiness at all times.
Cashier
Classic Chevrolet
Bellevue
05.1998 - 08.2013
- Maintained accurate cash register operations during busy sales periods.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with company policies during all transactions and interactions.
- Trained new cashiers on register procedures and store policies.
- Processed customer transactions efficiently at a leading automotive dealership.
- Greeted customers and answered any questions they had about the store's products and services.
- Managed inventory counts and restocked merchandise as needed.
Education
High School Diploma -
North Catholic
Pittsburgh, PA06-2001
Skills
- Cocktail preparation
- POS system operation
- Inventory management
- Cash handling
- Payment processing
- Alcohol regulation
- Bar restocking
- Cleanliness and hygiene
- Operational oversight
- Strong multitasking
- Customer engagement
- Leadership skills
- Conflict resolution
- Payment processing
Timeline
Bartender/FOH Manager
Jergels Rhythm and Grille
08.2018 - Current
Cashier
Classic Chevrolet
05.1998 - 08.2013
High School Diploma -
North Catholic