Tabitha Garner
Altoona,Altoona
Summary
Detail-oriented assistant manager with 8+ years of experience in retail management and customer service. Proven track record of achieving high customer satisfaction ratings and effectively resolving complaints. Skilled in overseeing daily operations, managing cash handling procedures, and utilizing POS systems to enhance efficiency. Demonstrated leadership by assuming managerial responsibilities and collaborating on strategies to meet sales targets. Committed to delivering exceptional service and maintaining a positive shopping environment. Customer service professional prepared to excel in support role. Proven experience in addressing customer needs and delivering timely solutions. Known for strong team collaboration and adaptability to changing requirements. Skilled in active listening and conflict resolution. Experienced library professional with strong focus on information organization, digital cataloging, and community engagement. Proven ability to collaborate effectively within teams and adapt to changing needs while achieving targeted outcomes. Expertise in managing collections, conducting research, and providing exceptional user services. Reliable, flexible, and ready to make significant impact. Library professional, prepared for this role with comprehensive knowledge in cataloging, archival methods, and digital resources management. Proven ability to foster collaborative team environments while achieving impactful results. Expertise in research assistance and information technology integration, ensuring reliable and adaptable service. Experienced with information organization, cataloging, and archival management. Utilizes advanced digital tools to enhance library resource accessibility. Track record of fostering community engagement and promoting literacy programs. Resourceful Librarian with meaningful experience cataloging and organizing library collections. Tactfully provides patrons with insightful direction to maximize customer service utility. Knowledgeable operator of library resources and passionate problem solver. Resource-driven Librarian recommends, interprets and evaluates information sources and assists users with academic and information searches. Asserts sharp, keen eye for detail and organization. Proactively uses technology to perform job or enhance customer experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Support Representative
N.E.W.
Altoona, PA
05.2008 - 01.2009
- Provided exceptional customer support via phone, email, and chat channels to resolve inquiries, troubleshoot issues, and ensure customer satisfaction
- Maintained a high level of professionalism and empathy while addressing customer concerns and resolving complaints in a timely manner
- Achieved an average customer satisfaction rating of 100% by consistently delivering prompt and effective solutions to meet their needs
- Utilized CRM software to accurately document customer interactions, update account information, and track issue resolution progress
- Managed a high volume of incoming calls or messages while maintaining quality standards for response time and issue resolution
- Maintained a positive attitude and professional demeanor even in challenging situations to de-escalate tense interactions with upset customers
- Consistently met individual performance metrics including call handling time targets without compromising quality standards
- Demonstrated strong communication skills by actively listening to customers' concerns, asking clarifying questions when needed, and providing clear instructions or explanations as necessary
Assistant Manager
Sally's Beauty Supply
Altoona, PA
04.2000 - 05.2008
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
- Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
Security Guard
Hennaman's Security
Altoona, PA
08.1997 - 10.1998
- Provide security for industrial and retail clients
- Patrolled assigned areas to ensure the safety and security of premises
- Maintained accurate logs of all incidents, accidents, and daily activities
- Collaborated with law enforcement agencies during investigations and provided necessary information or evidence as required
- Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed
- Escorted employees or visitors when requested for their safety or protection purposes
- Maintained a safe environment during large-scale events attended by 1000+ attendees
- Demonstrated exceptional conflict resolution skills while handling difficult situations involving aggressive individuals
- Served as a key point of contact for building management regarding security-related matters
- Maintained strict confidentiality when handling sensitive information or incidents
- Provided detailed incident reports including accurate descriptions of events, actions taken, and outcomes
Librarian Assistant
Altoona Area Public Library
Altoona, PA
08.1992 - 11.1994
- Facilitated patrons' access to books, magazines, and various library materials.
- Executed check-in and check-out processes for library materials utilizing automated systems.
- Facilitated processing of interlibrary loan requests by coordinating with partner libraries to meet patron borrowing needs.
- Streamlined organization of library shelves by systematically shelving returned items according to the Dewey Decimal System.
- Executed routine maintenance tasks, including cleaning and repairing damaged books and materials.
- Delivered reference assistance to patrons by addressing inquiries and guiding them to relevant resources.
- Designed and produced displays and promotional materials to showcase new arrivals and themed collections.
- Facilitated cataloging of new acquisitions by entering pertinent information into library database system.
- Oversaw overdue notice issuance and fines collection process, ensuring prompt communication with patrons regarding account status.
- Executed inventory checks to uphold precise record-keeping of library materials in circulation.
- Facilitated training sessions for new staff on library procedures, policies, and customer service excellence.
- Ensured confidentiality of patron information by adhering to established privacy guidelines.
- Assumed responsibility for circulation desk operations during peak hours and staff absences.
- Facilitated setup and maintenance of audiovisual equipment for library presentations and screenings.
- Facilitated patron support for computer usage, printing, scanning, and technology-related inquiries.
- Executed comprehensive research utilizing online databases and resources to address patron inquiries.
- Oversaw periodical subscription management by processing new issues, organizing current editions, and discarding outdated materials.
- Facilitated collaboration with colleagues on weeding projects to enhance collection quality.
- Oversaw maintenance of accurate records for library statistics, including circulation numbers, program attendance, and resource usage.
- Facilitated interdepartmental collaboration by providing assistance to various departments on essential tasks.
- Cultivated a welcoming atmosphere in the library by greeting patrons, managing phone inquiries, and addressing questions with professionalism.
- Facilitated access to large print books and assistive technologies for visually impaired patrons.
- Monitored banned books list and enforced compliance with censorship guidelines during material selection for display.
- Facilitated communication between librarians and volunteers to enhance project collaboration.
Administrative Office Assistant
Naval Reserve
Altoona, PA
06.1992 - 08.1992
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Demonstrated proficiency in using various software applications to create documents/spreadsheets/presentations/reports efficiently and accurately
- Prepared correspondence, reports, and memos for reservists and officers.
- Maintained confidential files and records in accordance with company policies
- Provided administrative support to multiple departments by handling various tasks simultaneously
- Proofread documents for accuracy in grammar, punctuation, spelling, formatting etc
Education
High School Diploma - Advanced Academics
Altoona Area High School
Altoona, PA06-1992
Skills
- Organizational skills
- Strong oral and written communication skills
- Problem-solving skills
- Verbal and written communication
- Works well independently
- Approachable
- Friendly
- Collection development
- Guiding students
- Basic accounting
- Reference research
- Continuous improvement
- Public service orientation
- Recordkeeping
- Shelf reading
- Information literacy
- Interlibrary loans
- Faculty assistance
- Removing old materials
- Problem-solving
- Multitasking
- Inventory control
- Staff supervision
Managed daily computer operations to support organizational workflows and productivity
Applied basic mathematical principles to enhance problem-solving capabilities
Led initiatives to enhance mathematical understanding among team members Oversaw collaborative efforts to tackle challenging problems effectively Championed a culture of continuous learning in mathematical applications
Oversaw daily operations of call center to optimize service delivery Trained and mentored staff to improve performance and customer engagement Implemented strategies to enhance team efficiency and customer satisfaction
Developed and implemented crisis management protocols to safeguard operations and maintain stakeholder trust
Managed end-to-end invoice processing to support financial operations and enhance accuracy in accounting records
Delivered comprehensive English lessons to support language acquisition and fluency
Directed team activities to enhance productivity and achieve project goals
Utilized Microsoft Excel to streamline data management and reporting processes
Oversaw cash register operations to enhance customer service experience Trained team members on effective transaction processing and customer engagement techniques Implemented best practices for cash handling and register maintenance
Oversaw typing and documentation processes to enhance team productivity Coordinated with team members to ensure timely completion of written materials Streamlined communication by maintaining organized records and files
Streamlined administrative processes to enhance organizational productivity
Oversaw multi-line phone systems to enhance organizational communication Coordinated with IT teams to resolve technical challenges and optimize system performance Led initiatives to streamline call management processes, improving response times
Implemented conflict management strategies to enhance team dynamics and productivity
Developed computer skills to streamline operational efficiency
Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
Utilized strong organizational skills to enhance team efficiency and productivity
Managed inventory control systems to maintain accurate stock records and support operational efficiency
Utilized strong communication skills to enhance team interactions and project outcomes
Oversaw implementation of security measures to safeguard organizational assets\nLed initiatives to assess and mitigate security vulnerabilities\nCollaborated with cross-functional teams to develop comprehensive security strategies
Oversaw daily retail operations to enhance customer experience and drive sales growth Trained and mentored staff to improve service quality and operational efficiency Developed strategies to optimize inventory management and product displays
Utilized comprehensive computer skills to support project execution and team collaboration
Oversaw retail operations to enhance customer experience and drive sales growth Managed staff training and development to improve team performance Implemented strategies to optimize inventory management and reduce costs
Provided expert guidance on tax regulations and compliance to optimize financial outcomes
Executed cash transactions to ensure seamless financial operations
Enhanced operational efficiency by managing various office functions and supporting team initiatives
Provided accounting support to streamline financial operations
Ensured accuracy and precision in documentation and reporting to uphold quality standards
Performed data entry tasks to support efficient record-keeping and information retrieval
Led cross-functional teams in executing project plans to achieve strategic objectives Oversaw project timelines and resource allocation to optimize efficiency Fostered a collaborative environment to drive team performance and accountability
Oversaw daily operations of library services to enhance user experience Coordinated with team members to implement innovative programs that increased community participation Developed strategies to optimize resource allocation and service delivery
Oversaw phone communication protocols to enhance customer service quality Trained staff on best practices for professional phone interactions Developed strategies to improve customer satisfaction through effective phone etiquette
Directed store management activities to enhance customer experience and operational efficiency
Managed administrative duties to support organizational workflow and communication
Managed cash handling operations to maintain financial integrity and security
Utilized critical thinking to assess situations, identify challenges, and propose strategic recommendations
Oversaw customer support operations to drive service excellence Developed strategies to enhance customer engagement and retention Trained team members on best practices for effective support
Oversaw mobile device management to enhance operational efficiency
Facilitated systematic cataloging of items to enhance accessibility and organization
Oversaw accounts receivable operations to enhance cash flow management Collaborated with finance team to streamline invoicing processes Led initiatives to improve customer payment timelines
Oversaw the integration of Microsoft Office tools to enhance team productivity and collaboration Championed the development of streamlined processes for document management and reporting Fostered an environment of efficiency through effective use of software applications
Certification
Driver's License
Languages
English
Timeline
Customer Support Representative
N.E.W.
05.2008 - 01.2009
Assistant Manager
Sally's Beauty Supply
04.2000 - 05.2008
Security Guard
Hennaman's Security
08.1997 - 10.1998
Librarian Assistant
Altoona Area Public Library
08.1992 - 11.1994
Administrative Office Assistant
Naval Reserve
06.1992 - 08.1992
High School Diploma - Advanced Academics
Altoona Area High School