Tabitha Smithy
Pine Grove
Summary
Dedicated, hardworking Medical Office Associate, offering 10+ years in my previous role as an Administrative Assistant/Office Manager. Experienced in providing office administration and customer service. Adaptable to changes in the office environment as needed. I am a very effective multitasker who is able to handle a high volume of clerical projects with accuracy and professionalism. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am a team player who is willing to always jump in and help when needed without being asked.
Overview
28
28
years of professional experience
Work History
Medical Office Associate
Penn State Health Milton S. Hershey Medical Center
05.2023 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and maintaining accurate medical records.
- Streamlined office operations by organizing and updating medical files, ensuring easy access for healthcare providers.
- Maintaine a welcoming environment for patients by ensuring cleanliness and organization in waiting areas.
- Promote patient well-being by addressing inquiries regarding appointment scheduling, referrals and any other medical questions that may need to be addressed by clinical staff.
- Developed strong relationships with patients and their families, fostering trust and open communication throughout their care journey.
- Contributed to the achievement of practice goals by collaborating with team members to identify areas for improvement in workflow process.
- Prepare patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Used Cerner to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Elevated patient experience with friendly interactions at check-in/check-out while diligently verifying demographic information for accuracy during each visit.
- Reduced wait times for patients by prioritizing urgent cases when scheduling appointments or making follow-up calls for ongoing care needs.
- Maximized patient education by creating and distributing informative materials, addressing common questions and concerns related to treatment options.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provide prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals with other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Effective and efficient in Telemedicine.
- CPR certified
Administrative Assistant/Office Manager
Tank Truck Outfitters
01.2014 - 04.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Created and maintained databases to track and record customer data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Scheduled client appointments for staff teams.
- Interacted with vendors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Generated financial reports for management review.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main accurate files.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Handle and record all invoicing, accounts receivables and accounts payables.
- Proficient in Microsoft access including Microsoft Word, Excel and Outlook.
Secretary
Midway Truck Service
07.2012 - 12.2013
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Entered data into system and updated customer contacts with information to keep records current.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Order Fulfillment Associate
AccuStar Labs
01.2009 - 07.2012
- Selected and filled orders from stock to fulfill customer requirements.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Manufacturer radon testing kits
Order Picker
MSC Industrial Supply
01.2005 - 06.2007
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Kept work areas neat, clean and free from debris.
Customer Service Specialist
Hershey Direct
08.2002 - 03.2004
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Cashier
Walmart
09.1998 - 05.2000
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Checked personal identifications during alcohol and tobacco sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
Food Service Worker
Hershey Entertainment & Resorts
07.1996 - 08.1998
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Set up and broke down food service lines quickly to maintain service flow.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
Lebanon High School
Lebanon06.2000
Skills
- Excel Spreadsheets & Microsoft Office
- Account Reconciliation & Balancing
- Administrative Support
- Phone Call Answering & Multi-Line Phone Systems
- Filing & Recordkeeping
- PC Proficiency
- Cash Deposit Preparation
- Records Management Systems
- Customer Service
- Document Retrieval
- Mail Management
- Report Analysis
- Data Entry Documentation
- Business Administration & Office Management
- Customer and Client Relations
- Database Organization
- Appointment scheduling
- Telemedicine
- CPR Certified
Timeline
Medical Office Associate
Penn State Health Milton S. Hershey Medical Center
05.2023 - Current
Administrative Assistant/Office Manager
Tank Truck Outfitters
01.2014 - 04.2023
Secretary
Midway Truck Service
07.2012 - 12.2013
Order Fulfillment Associate
AccuStar Labs
01.2009 - 07.2012
Order Picker
MSC Industrial Supply
01.2005 - 06.2007
Customer Service Specialist
Hershey Direct
08.2002 - 03.2004
Cashier
Walmart
09.1998 - 05.2000
Food Service Worker
Hershey Entertainment & Resorts
07.1996 - 08.1998
High School Diploma -
Lebanon High School
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