Tadaiya Cole
Bethlehem
Summary
Resourceful Assistant Community Manager known for high productivity and efficient task completion. Possess specialized skills in tenant relations, property maintenance coordination, and financial reporting. Excel in communication, problem-solving, and team collaboration to enhance community operations and resident satisfaction. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously, with a high degree of accuracy. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Assistant Community Manager
Woodmont Properties
Bethlehem
04.2019 - Current
- Provides administrative support to the Community Manager as needed.
- Greeted prospects, showed apartments, and prepared leases.
- Verified resident incomes and other information before accepting lease applications.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served as a point of contact for vendors providing services for the organization.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Investigated potential violations of lease agreements by tenants.
- Coordinated events for residents of the community.
- Developed and enforced community guidelines to maintain a positive environment.
Leasing Professional
Woodmont Properties
Bethlehem
12.2019 - 04.2024
- 2022 promoted to Senior Leasing Professional.
- Trained new employees on best practices for leasing operations.
- Promoted high level of customer service and assistance by greeting prospects, responding to concerns, showing units and quickly resolving issues.
- Coordinated showings of available properties with potential residents.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Detailed application requirements and answered questions from prospective residents.
- Tracked leads using CRM software and followed up with interested parties.
- Maintained accurate records of correspondence with and from residents.
Leasing Specialist
Campus Apartments
Philadelphia
02.2019 - 12.2021
- Company Overview: U-Penn
- Greeted clients, showed apartments, and prepared leases.
- Marketed property to local businesses through collateral, emails and phone calls.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Consistently met and exceeded company defined sales goals.
- U-Penn
Customer Service Representative
Bank of America
Scranton
10.2017 - 01.2019
- Company Overview: Advanced Client Solutions
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Consistently met and exceeded company defined sales goals.
- Advanced Client Solutions
Skills
- Customer Relations and Communications
- Document and File Management
- Staff Training
- Employee Communications
- Issue Response and Resolution
- Goals and Performance
- Phone and Email Etiquette
- CRM software
- Sales strategies
- Conflict resolution
- Attention to detail
- Effective communication
- Deposit accounting
- Yardi software proficiency
- Tenant and eviction laws
Accomplishments
- Leasing Professional of the Year
- Assistant Community Manager of the Year
References
References available upon request.
Timeline
Leasing Professional
Woodmont Properties
12.2019 - 04.2024
Assistant Community Manager
Woodmont Properties
04.2019 - Current
Leasing Specialist
Campus Apartments
02.2019 - 12.2021
Customer Service Representative
Bank of America
10.2017 - 01.2019
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