Tahisha Franco

As a Sales Executive, my focus is currently on driving new business and expanding existing accounts within the SaaS space. I have leveraged CRM tools and data-driven strategies to manage pipelines, exceed quota targets, and shorten sales cycles. Adept at uncovering client pain points and delivering tailored software solutions that drive operational efficiency and long-term value.

• Drove revenue growth by identifying and pursuing new business opportunities.
• Cultivated relationships with clients to enhance customer satisfaction and retention.
• Analyzed market trends to develop strategic sales initiatives.
• Collaborated with cross-functional teams to improve operational efficiency.
• Led training programs for team members to enhance sales techniques and product knowledge.

In the role of Operations Specialist at Phoenix Behavioral Health, responsibilities include overseeing daily operations, and ensuring the delivery of high-quality services. This position requires effective communication, the ability to manage multiple tasks in a fast-paced environment, and a focus on client satisfaction. Collaboration with various departments enhances operational efficiency and fosters a supportive workplace culture.

• Streamlined operational processes to improve service delivery and reduce wait times for clients.
• Implemented new training programs for staff to enhance service quality and team performance.
• Utilized data analysis to identify areas for improvement, contributing to a measurable increase in client satisfaction.
• Collaborated with stakeholders to identify and resolve operational issues, resulting in improved client satisfaction.
• Created and maintained an employee handbook and other HR documents, ensuring compliance with company policies and legal requirements.
• Developed and maintained HR databases and records, ensuring data accuracy and privacy standards were met.
• Created and maintained employee records in accordance with company and legal policies, ensuring compliance.
• Conducted periodic audits to ensure compliance with applicable laws and regulations, resulting in no major non-compliance issues.
• Coordinated the day-to-day operations of the facility and delegated assignments to staff.

As Operations Manager at Golden Logistics, Inc, the focus is on enhancing operational workflows and optimizing resource allocation. This role demands strong leadership and decision-making skills to drive team performance and achieve organizational goals. Regularly assessing operational metrics helps to identify opportunities for improvement and implement effective strategies.

• Successfully managed logistics operations, resulting in a significant cost reduction.
• Developed and executed strategic plans that improved delivery timelines by 30%.
• Championed a team-oriented culture that enhanced employee engagement and productivity.
• Developed and implemented processes and procedures to streamline office operations.
• Developed and conducted training sessions on safety and regulatory compliance to ensure staff compliance.
• Collaborated with internal teams to ensure that all processes and procedures are compliant with relevant laws and regulations.
• Assisted with interviewing and hiring new staff, resulting in a team of highly motivated and well-trained employees.
• Managed payroll to ensure accurate and timely payment of salaries and benefits.

In the capacity of Sales Manager at Ferrari Transportation, responsibilities encompassed developing sales strategies and leading a sales team to achieve targets. An emphasis was placed on building relationships with clients and understanding their transportation needs to provide tailored solutions. This position required a robust understanding of market trends and the ability to adapt strategies accordingly.

• Increased sales revenue by over 40% through effective team leadership and strategic marketing initiatives.
• Established and maintained strong relationships with key clients, enhancing customer loyalty and retention.
• Conducted market analysis to identify new business opportunities, driving business growth.
• Analyzed sales data and trends to identify new growth opportunities and optimize sales performance.
• Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale.

• Built a portfolio of high-value accounts through effective cold calling and prospecting.
• Developed and maintained accurate records of customer accounts and transactions.
• Collaborated with cross-functional teams to identify and resolve customer issues in a timely manner.
• Trained and mentored junior sales representatives on effective sales techniques, resulting in an increase in sales closures by 37%.