Tahlea Grannell
Horsham
Summary
Dedicated host with strong customer service skills and effective time management. Proven ability to enhance guest experiences and train team members for operational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Host
Koco's Pub
Baltimore, MD
08.2023 - Current
- Greeted and seated guests, enhancing customer experience through attentive service.
- Managed reservations and waitlist, optimizing table turnover during peak hours.
- Coordinated with kitchen and wait staff, ensuring efficient communication for seamless service.
- Trained new hosts on operational procedures and customer engagement techniques.
Home Health CNA
The Solana Doylestown
Doylestown, PA
05.2025 - 08.2025
- Provided compassionate personal care to enhance patient comfort and dignity.
- Assisted patients with daily living activities, promoting independence and well-being.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Collaborated with nursing staff to develop and implement individualized care plans.
Server
Eagle's Diner
Warminster, PA
05.2024 - 08.2024
- Delivered exceptional customer service, enhancing guest satisfaction through attentive communication.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Collaborated with kitchen staff to coordinate meal preparation and presentation standards.
- Trained new servers on menu offerings, service protocols, and POS system usage.
Sales Associate
J. Crew
Warrington, PA
05.2024 - 08.2024
- Engaged customers to enhance shopping experience and drive sales.
- Maintained visual merchandising standards to reflect brand image effectively.
- Assisted in inventory management, ensuring stock accuracy and availability.
- Trained new team members on product knowledge and customer service techniques.
Server
The Solana Doylestown
Doylestown, PA
04.2022 - 08.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order taking and delivery.
- Collaborated with kitchen staff to ensure accurate and prompt meal preparation.
- Trained new servers on menu items, service standards, and operational procedures.
Server
Ann's Choice Retirement Community
Warminster, PA
09.2019 - 03.2021
- Provided exceptional dining service to residents, ensuring a positive experience.
- Assisted with menu presentations and daily specials to enhance resident engagement.
- Coordinated meal deliveries to accommodate dietary restrictions and preferences.
- Maintained cleanliness and organization of dining areas for optimal guest comfort.
Education
High School Diploma -
Central Bucks South
Central Bucks PAHigh School Diploma -
Middle Bucks Institute of Technology
Jamison, PABachelor of Science - Nursing
Morgan State University
Baltimore, MD05-2028
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Telephone reception
Certification
Patient Care Tech
Languages
Spanish
Limited Working
Timeline
Home Health CNA
The Solana Doylestown
05.2025 - 08.2025
Server
Eagle's Diner
05.2024 - 08.2024
Sales Associate
J. Crew
05.2024 - 08.2024
Host
Koco's Pub
08.2023 - Current
Server
The Solana Doylestown
04.2022 - 08.2024
Server
Ann's Choice Retirement Community
09.2019 - 03.2021
High School Diploma -
Central Bucks South
High School Diploma -
Middle Bucks Institute of Technology
Bachelor of Science - Nursing
Morgan State University