TAISHA SANCHEZ
Bethlehem
Summary
Assisted in resolving customer issues to enhance satisfaction and support operational improvements.,Committed to developing skills and achieving success in various tasks.,Demonstrated effective communication and relationship-building abilities.
Overview
11
11
years of professional experience
Work History
Caregiver
All American
Bethlehem, PA
12.2025 - Current
- Provided compassionate care to clients, ensuring comfort and safety throughout daily activities.
- Assisted with personal hygiene routines, promoting dignity and respect for clients.
- Developed personalized care plans based on individual client needs and preferences.
- Monitored vital signs and reported changes in health status to medical professionals.
DSP
Lift Center
Allentown, PA
06.2025 - 06.2026
- Provided direct care and support to individuals with intellectual and developmental disabilities.
- Assisted clients with activities of daily living, including personal hygiene, meal preparation, and medication reminders.
- Promoted independence by helping individuals develop life skills and achieve personal goals.
- Maintained accurate documentation of client progress, behaviors, and daily activities.
- Supported community integration through transportation and participation in recreational and social activities.
- Ensured a safe, respectful, and supportive environment while following agency policies and
Caregiver/Med Passer
Ameira Orchids
Milwaukee, WI
08.2023 - 05.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
CSR
Berrada Properties
Milwaukee, WI
12.2023 - 08.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
CSR manager
U-Haul Moving & Storage of Allentown
Allentown, PA
04.2023 - 06.2023
- In charge of scheduling customers for equipment based on availability
- Returning phones calls to customers based on online inquiries
- Checking in and out equipments
- Attention to detail
- Team work
- Problem solving
- Acknowledging availability on equipments such as moving trucks or storage units
- Was in charge of the organization's office operations, which included processing documentation, obtaining insurance verification, and obtaining authorization for services.
PCA
Bethlehem Manor
Bethlehem, PA
11.2021 - 01.2023
- Assisting residents with daily needs and Personal care such as bathing, showering, feeding, changing
- Medications, activities, appointments.
- Improved patient comfort by providing compassionate and attentive care.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
Outbound Caller
M&T Bank
Easton, PA
10.2022 - 12.2022
- Explained product prices and packages to customers, as well as answering their questions and addressing their concerns
- Created new accounts in the system and entered personal, demographic, and payment information
- Had an excellent attendance record and was always on time for work
- Provided details on available products and services, as well as membership information and purchase benefits
- Gave scripted sales calls to customers who were reached using both manual and automatic dialing systems.
Front Desk Administrator
Sacred Heart Senior Living
Center Valley, PA
10.2015 - 02.2017
- Greeted visitors and directed them to the appropriate areas; I also answered phone calls quickly and efficiently
- Communicated with customers via phone and email to direct them to specific employees, answer general questions, and provide excellent customer service by resolving issues
- Incoming visitors were greeted warmly, and I provided directions and answered questions
- Increased customer satisfaction by resolving issues in a timely manner.
Education
High School - undefined
William Allen High School
Allentown, PA09.2016
Skills
- Time management
- Customer service
- Organization
- Hospitality
- Call center experience
- Professional telephone demeanor
- Documentation
- Data Entry
- Payment Processing
- Appointment Scheduling
- Account Management
- Document Control
- Checking in and out equipments
- Attention to detail
- Team work
- Problem solving
- Acknowledging availability on equipments such as moving trucks or storage units
LANGUAGES
Spanish
Professional Working
Timeline
Caregiver
All American
12.2025 - Current
DSP
Lift Center
06.2025 - 06.2026
CSR
Berrada Properties
12.2023 - 08.2024
Caregiver/Med Passer
Ameira Orchids
08.2023 - 05.2025
CSR manager
U-Haul Moving & Storage of Allentown
04.2023 - 06.2023
Outbound Caller
M&T Bank
10.2022 - 12.2022
PCA
Bethlehem Manor
11.2021 - 01.2023
Front Desk Administrator
Sacred Heart Senior Living
10.2015 - 02.2017
High School - undefined
William Allen High School