Taj Beasley

• Analyzed service requests to identify patterns and improve response times.
• Managing hardware shipments for users globally
• Assisted in managing customer inquiries through ticketing system, ensuring timely resolution.
• Capable of training new employees and assisting with proprietary software
• Collaborated with team members to streamline processes for enhanced service delivery.
• Documented troubleshooting steps and solutions for future reference and knowledge sharing.
• Communicating with manufacturers to enhance user experience
• Knowledgeable in cybersecurity best practices and network-driven tasks

Proficient in Microsoft 365, Active Directory, Azure, and email protocols

(POP/IMAP/SMTP), SharePoint

• Provided technical support for hardware and software issues, ensuring timely resolution for clients.
• Diagnosed technical problems using ticketing systems, enhancing response efficiency.
• Working alongside Infrastructure teams to implement SSO and MFA
• Trained end-users on system functionalities, improving overall user experience and satisfaction.
• Reduced response time with effective communication skills, ensuring customers received prompt assistance.
• Achieved high first-call resolution rates through diligent troubleshooting efforts and comprehensive product understanding.

• Created written student reports in Microsoft Word providing updates on student progress
• Facilitated small group activities to enhance student engagement and understanding of subjects.
• Implemented behavioral management strategies to promote a positive learning environment.
• Collaborated with special education staff to provide tailored support for students with diverse needs.

• Coordinated cleaning activities with other departments
• Transported patients safely to various departments within hospital, ensuring comfort and security.
• Assisted nursing staff with patient mobility, enhancing overall patient experience and satisfaction.
• Maintained cleanliness and organization of transport equipment to comply with health standards.
• Assisted in meal preparation, including chopping vegetables
• Communicated promptly with medical personnel regarding patient needs or changes in condition.